Intake Worker

**Who We Are**

Founded in 1889, **YWCA Hamilton** is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

**YWork for us?**

At **YWCA Hamilton**, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centered, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

- On-the-job training and professional development opportunities
- Childcare discounts
- Opportunities to get involved in our community
- A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team

**Position Description**

Job Code: 1-EST-2025

Department: Employment & Training Services

Reports to: Program Manager

Location: Hamilton, ON

Hours of Work: 37.5 hours / week

Contract Start Date: TBD

Contract End Date: March 27th, 2027

Posting Date: September 9th, 2025

Supports clients of all genders, and persons with disabilities, directing and assisting them to navigate into the right program streams through YWCA and / or external services. Supports the Employment Ontario staff team to ensure that participants are provided with information and services they need to successfully integrate into employment services.

KEY RESPONSIBILITIES:

- Provides intake and assessment for clients with diverse needs and persons with disabilities who require employment services and career development support at YWCA Hamilton;
- Promotes the employment services at YWCA Hamilton to clients with diverse needs and persons with disabilities;
- Responds to the requests of potential clients and job seekers and ensures that they are streamed into the right programs or services based on their individual needs;
- Works collaboratively with the Manager, Employment Services to develop appropriate intake forms and a strategy to refer clients to different services internally and externally as is necessary;
- Ensures that there is an updated list of service providers in Hamilton for easy referral;
- Maintains open communication with the manager and program staff to ensure that clients are provided with quality comprehensive and holistic services;
- Shares information in a timely manner;
- Familiar with, and adheres to the Occupational Health & Safety Act, (OHSA) Workplace Safety Insurance Board Act (WSIB), Human Rights and Employment Standards Act (ESA);
- Participates in annual Health & Safety training provided by the YWCA;
- Attends and participates in staff/team meetings;
- Ensures compliance with YWCA Hamilton policies and procedures;
- Maintains high level of confidentiality/privacy when working with client information;
- Works safely, reports all workplace hazards and follows all YWCA Hamilton Health and Safety policies and procedures,
- Maintains appropriate and accurate record keeping in accordance with YWCA’s policies and procedures;
- Maintains high level of confidentiality/privacy when working with client information;
- Participates in mandatory organizational and departmental training and meetings;
- Understands emerging trends, leading practices, industry professional standards;
- Develops and nurtures meaningful internal and external working relationships and partnerships;
- Supports YWCA’s mission, vision and values;
- Performs other duties as required.

WORKING CONDITIONS: Works 37.50 hours work week, on site, including evenings and weekends as required.

**Qualifications**
- Completion of college diploma in Business Administration, Social Services or a related field;
- Minimum of 1-2 years’ experience in administration and client services preferably with clients with diverse needs and persons with disabilities;
- Previous experience working in Employment Ontario services an asset;
- Excellent customer service skills required;
- Strong skills using MS Office programs including Excel and Word; and agility and adaptability to learn and adapt to new platforms and technologies.
- Ability to maintain a positive and professional approach at all times;
- Must have current Emergency First Aid and CPR certificate or willingness to obtain at own cost;
- Must be able to lead and work from a feminist, anti-racist / anti-oppressive perspective for operations and strategic planning;
- Excellent written and verbal communication skills;
- Must provide a current Criminal record Judicial Matters or willingness to obtain at own cost;
- Ability to work independently with mínimal supervision, and also work effectively in a team;
- Bilingual English/French or other