Patient Care Representative

**_Job Description:_**_ _Patient Care Representative_

**_ Smart, organized, friendly, articulate, compassionateDo these words describe you?_**
- MyHealth Centre is looking for a qualified Patient Care Representative to join our growing team of healthcare professionals You will be responsible for scheduling appointments for patients_, answer calls and live chat_._ _You will assist patients as needed to ensure appointments remain on-schedule. You will also organize and maintain accurate patient records and input patient data from affiliate health facilities as needed._
- MyHealth Centre is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 Ontario healthcare providers refer their patients to MyHealth Centre’s 40 accredited locations for OHIP-covered cardiology, imaging, women’s health, telehealth, and sleep diagnostic services._

**_ Why join MyHealth? Here are 5 great reasons_**
- **_Accredited Patient Care:_** _We’re Ontario’s only independent diagnostic health facilities that are Accredited with Commendation. This achievement recognizes our continuous effort to provide shorter wait times for patients, faster report turnaround for referring healthcare providers, and the highest standard of infection prevention, cleanliness, safety, and comfort in our facilities._
- **_Canada’s Best Managed Companies:_** _For 5 consecutive years, we’ve been selected among Canada’s Best Managed Companies. This is Canada’s leading business awards program, recognizing excellence in private, Canadian-owned companies._
- **_Great Place to Work:_** _For 5 consecutive years, we’ve been certified as a Great Place to Work due to our congenial work environment, and the high level of pride and trust our team has for their leaders. We believe the quality of our patient care reflects the quality of our team of healthcare professionals._
- **_Consumer Choice Award_**_: For 4 consecutive years, we’ve won the Consumer Choice Award for best Diagnostic Imaging Clinics in the Greater Toronto Area. The winners are the result of an in-depth consumer evaluation process that involves gathering unbiased consumer opinions, calculated and vetted by some of North America’s leading market research firms._
- **_Canada’s Top Growing Companies_**_: The Globe and Mail’s Report on Business has selected MyHealth in their ranking of Canada’s Top Growing Companies. This program celebrates and ranks independent Canadian businesses by the percentage of their revenue growth over three years._

**Reporting to: Director of Cardiology Now**

**Responsibilities**:
Reception:

- Obtain required patient identification, documentation, and history following guidelines.
- Ensure patient have followed correct preparation for their exam.
- Ensure inquiries are answered or referred to the appropriate person.
- Maintain a clean and tidy reception area as per infection prevention and control guidelines.
- Schedule patients in a timely and efficient manner, ensuring to adhere to standardization protocols. Ensure urgent patients are seen on a priority basis. In the event that the clinic does not offer the requested procedure, assist the physician or patient in locating a procedure time at another MHC clinic.
- Assist Clinic Leader with turnaround report and private pay documentation.
- Able to work in a Call Center setting

Patient Flow:

- Assist with workflow of the clinic.

Documentation:

- Ensure all documentation and requests are received by the ordering physician and billing party in a timely manner. Patient confidentiality is mandatory.
- Maintain accurate patient records and filing systems (in accordance with Company and Ministry of Health requirements).

Equipment Operations & Maintenance:

- Operate specific office equipment related to secretarial duties (i.e. computer, computerized telephone, photocopier, and fax machine, etc.).
- Observe and report all malfunctions in office equipment.
- Follow manufacturer's guidelines for operation, maintenance and minor troubleshooting.
- Maintain all required logbooks for infection prevention and control protocols.

Reporting:

- Ensure patient reports are delivered, distributed, and faxed expediently, where applicable.
- Maintain patient confidentiality.

Safety:

- All company and government regulations are to be followed.
- Routine cleaning of work area and equipment to be done as scheduled or needed.

Other:

- Assist other staff members when the workload is completed or as assigned for the smooth, effective functioning of the entire department and facility.

**Qualifications, Experience & Requirements**:

- 0-2 years of related experience.
- Diploma in Medical Office Administration or related field.
- Computer
- Minimum typing skills of 45
- Must have excellent telephone mannerisms.
- Good command of the English language, excellent communication, organizational and interpersonal skills are required.
- Ability to work independently and as part of a tea