Guest Service Agent

1 week ago

St Thomas, Canada Holiday Inn Express and Suite - St Thomas Full time

Duties:

- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Provide information about hotel facilities, services, and local attractions
- Answer phone calls and respond to guest inquiries in a professional and courteous manner
- Handle guest complaints or concerns, escalating to management when necessary
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
- Other duties as required

Qualifications:

- Excellent communication skills, both verbal and written
- Strong customer service skills with a friendly and approachable demeanor
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in handling guest information and transactions
- Proficiency in using computer systems, including reservation software and Microsoft Office Suite
- Previous experience in a customer service role is preferred

**Job Types**: Full-time, Part-time

**Salary**: $17.00 per hour

Expected hours: 40 per week

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to Commute:

- Saint Thomas, ON N5R 5Z3 (required)

Work Location: In person

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