Project Manager, Implementations
2 weeks ago
**Position Summary**:
- The Implementation Project Manager is responsible for managing multiple implementation projects, including large enterprise engagements. The primary accountability of this role is to ensure client satisfaction via the high-quality deployment of the Accuro® EMR software into a variety of healthcare practices.**Competencies Critical for Success**:
- ** Problem Solver** - Natural energy and passion for recommendations with a demonstrated ability to distil complex issues to their essence and articulate a compelling case in resolving process issues that impact our customers.
- ** Solution-**O**riented Thinker** - Ability to understand and work within organizational parameters but be able to think creatively and “outside the box” in finding opportunities to resolve internal process related issues.
- ** Results-**O**riented**:
- Communicates clearly, drives accountability for results and demonstrates behavior that is consistent with organizational values.
- ** Strong Interpersonal Skills** - A highly collaborative leader who can quickly establish credibility at all levels of the organization, demonstrating a high level of intellect, polish, maturity, confidence, and humility along with strong communication
**Primary Responsibilities**:
- Internal and external stakeholder engagement
- Day to day management of project activities and tasks
- Issue escalation and resolution
- Project reporting - both external to the client and internal to QHR
- Responsible for ensuring that the client expectations are met with a high degree of quality.
- Excellent inter and intra -departmental communication, including Data Solutions, Client Services, Product, and Finance
- Prepare written reports and other Project Management artifacts
- Coordination of Implementation resources on multiple projects
- Implement internal standards and processes that are geared to ensuring high-quality implementation delivery and achieving high levels of client satisfaction.
**Additional**
**Duties and E**
**xpectations**:
- Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace,
- Contribute to the organization’s positive image both internally and externally,
- Perform other duties consistent with the position, as reasonably directed by your manager.
**Qualifications, Education and Experience Requirements**:
- PMP certification or willing to achieve PMP within 12 months of hire date
- Excellent verbal and written communications; including group facilitation skills
- Excellent customer relationship management skills including the ability to effectively manage complex issues and escalations
- Ability to manage projects both at the strategic level and the day-to-day detail level
- Facilitation, training, sales, and operational management experience
- Demonstrated success in exceeding client expectations
- Ability to maintain confidentiality of sensitive client information
**Compensation and Logistics***:
- Base salary, variable bonus established at the corporate level, competitive benefits package
- Full-time, permanent
- No travel required
QHR is a dynamic, high-growth Canadian technology company and division of Loblaw Companies Limited. Our mission is to unite Canadian Healthcare, connecting Providers and their Patients to information and each other.
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