Project Implementation Specialist

**Overview**

We are actively seeking a full-time Project Implementation Specialist who will be responsible for implementing, deploying, executing client IT infrastructure projects and Dyrand internal projects. This role requires on-site (in-office) work.

Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a head office in Vancouver. We provide our clients with a virtual IT department with a team of specialists who monitor and manage their networks and systems.

Our extensive set of IT-related services and partnerships ensure that our clients’ IT systems provide full business value. Dyrand has strong partnerships with Lenovo, Cisco, HP, Microsoft (Microsoft Azure/Office 365) and many other vendors and manufacturers.

Our business is growing rapidly, so our team is expanding We provide our employees with long-term careers; you will be involved with a wide variety of technical environments working with a spirited team of colleagues.

**Responsibilities**

Your responsibilities include, but are not limited to, the end-to-end implementation and execution of IT infrastructure and security projects (on-premise and cloud solutions). You will function as the technical lead and/or the Subject Matter Expert (SME) in Projects.
- Perform analysis, design and implementation of IT solutions for Dyrand Clients or Dyrand Internal Projects
- Participate in pre-sales, IT solution design, planning meetings, project Statement of Work (SOW) creation and solution estimate creation
- Perform in-depth technical information collection per the Dyrand standard checklist of client’s complete IT infrastructure (Servers, Networks, Cloud, SaaS, LoB Applications, Backups, etc.), IT Security, IT Policies, IT Procedures
- Identify technology deficiencies, risks and provide recommendations for IT solutions
- Create, Edit, Maintain advanced technical documentation and input into Dyrand’s IT documentation management system
- Conduct training sessions and knowledge transfers (both internal and external)
- Perform IT Project Implementation (Upgrades, Migrations, Deployment of New systems, Decommissioning of Old systems) including but not limited to:

- On-Boarding of client’s IT environment, IT policies, IT workflows
- Security review, assessments, implementation of Security Services across IT systems (both on-premise and in the cloud)
- Office 365 | M365 General Services
- Entra ID (P1, P2, Domain Services), other authentication systems
- Server systems in cloud infrastructure, on-premise infrastructure, or other server systems
- File systems in Office 365 (SharePoint Online, Teams), Azure Files, or other file systems
- Network infrastructure including but not limited to Firewalls, Load Balancers, VPNs, Switches, Wireless Access Points, and other network systems
- Phone systems in Microsoft Cloud, or other phone systems
- Azure Server Technologies (RDS, WVD, AVD, Azure VMs, or other related systems
- Azure Workloads/Services (but not limited to) virtual servers, storage, networking, databases, or other related systems
- Mobile Device Management (MDM) implementation (Intune/AutoPilot or equivalent)
- Backup Disaster Recovery (BDR), Azure Site Recovery (ASR), Microsoft Azure Backup Server (MABS), 3rd Party Backup / Disaster Recovery systems/tools
- Workstation Deployments (including Windows 10, 11 or Mac)
- Dyrand internal projects and continuous process improvements (i.e., new toolsets and products, new processes, internal network upgrades, documentation cleanup, new hire onboarding, etc.)
- Other general cloud or non-cloud IT project work
- Perform Technical QA of project deployments
- Planning, designing, writing (automated), testing, and maintenance of software scripts; review and analyze software results
- Maintain awareness of any pre
- and post-delivery issues and provide status to Dyrand Management and Clients, as necessary
- Perform customer follow-up to provide or verify final resolution on issues
- Ensure reliable and efficient operations of Dyrand’s data center, or our client’s data center

**Requirements**:

- Excellent clear/concise verbal communication skills in-person, and over the phone
- Excellent attention to detail; has a structured and organized approach to work
- Can easily converse with peers, Technical Staff, Clients, Stakeholders
- Can positively and constructively express own point of view or concerns
- Able to work independently, self-directed, self-motivated, willing to take initiative
- Able to work in a fast-paced environment
- Able to do consistent, up-to-date and detailed timesheet entries
- Able to do hands-on, on-site deployment, troubleshooting of endpoint, network, server

**Technical Skills**
- SharePoint Online / Teams, OneDrive for Business
- Teams Phone Systems
- Other Microsoft 365 / Office 365 services
- Microsoft Cloud Technologies
- Entra ID (P1, P2, Domain Services), MFA (Conditional Access), Defender for Office 365
- EndPoint Manager (MDM), AutoPilot Intune
- Azure VMs