Physical Security Enablement V

**Physical Security Enablement V**:

- JR-152613
- On Site
- Calgary
- Security, Risk and Business Continuity
- Full time

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

The Physical Security Enablement Technician is an on-site role responsible for maintaining the integrity, performance, and compliance of physical security systems across multiple data centers in the Calgary area. This position requires strong technical expertise in access control, video surveillance, and alarm systems, along with the ability to troubleshoot and resolve issues to ensure continuous system reliability. A solid understanding of physical security architecture, low-voltage cabling, and IP networking is essential.

Working both independently and collaboratively, the technician performs moderately complex tasks, supports incident response efforts, and ensures all security operations align with Equinix standards and regulatory requirements. The role also involves direct engagement with vendors, internal teams, and external auditors, contributing to the overall safety, security, and operational resilience of the IBX facilities in the region.

**Responsibilities**

Work Orders
- Supports moderate security installations/de-installations
- Handles moderate non-standard work requests for security custom orders internally and externally; based on scale, may also require vendor coordination
- Supports tracking of customer security ticketing orders, including reporting requirements and audit requests
- Involved in supporting senior team members with the development and distribution of Request for Proposals (RFPs) to vendors for moderate-scale security infrastructure projects requiring multiple bidders
- Coordinates auxiliary equipment and machines with problem solving and minor repairs to avoid/minimize downtime; may support the troubleshooting and maintenance of office security equipment, if necessary
- Prioritize repairs based on severity and customer impact
- Provide technical support for security-related issues at IBXs across Canada

Incident Management
- Responds to moderately difficult on-site security incidents and events, including moderate security failures, problems and delays
- Assists with reporting and root cause analysis relating to moderately difficult security incidents
- Has substantial understanding of the security incident decision matrix and properly reports security incident declarations with the Equinix Operations Center (EOC); works with stakeholders for potential Internal Incident Report (IIR)/Post Incident Report (PIR) response

Facility / Infrastructure Maintenance
- Supports moderate issues for local security, in responding to and resolving issues and/or condition reports for the ACS (Access Control System) and VMS (Video Management Systems), in accordance with policies and procedures
- Supports preventative maintenance for security infrastructure, according to the standard operating procedures, for on-time and accurate security patching and updates
- Participate in moderate customer-facing support requests, including negotiated audits, security custom orders and cage build initiation
- Coordinates asset inventory for security IP address management, including tracking and distributing IP addresses for security equipment
- Performing system diagnostics, firmware upgrades, software updates and operating system updates

Vendor Management
- Supports moderate security vendor work associated to customer-facing security buildouts and internal security infrastructure requests
- Coordinates with the site management team to interface with third party auditors to support fulfilling internal and external auditory requirements

Site Administration
- Has substantial understanding of security processes and procedures and quality control initiatives to ensure they are followed and adhered to
- Analyzes and maintains security drawings and site-specific supporting documentation

Collaboration
- Provides assistance to security stakeholders during moderately difficult maintenance activities
- Communicates with stakeholders to properly coordinate security installations impacting facility infrastructures
- Partners with sec