Culinary Team Lead

**Culinary Team Lead - Tim Horton's**:
**Primary Purpose**:Tim Hortons** Culinary Lead upholds a high standard of leadership within their location and ensures high levels of all aspects of excellent customer services

**Typical Duties/Accountabilities**

Adheres to the franchise/university standards of the assigned outlet in regards to customer service, product quality and specifications, equipment maintenance, and daily operations. Ensures all food safety procedures are completed and followed. Ensures safe work practices, code, regulatory and job procedures are followed. Assists in executing national, regional or location-specific promotions. Monitors for, responds to and reports to Culinary Services managers about unsafe acts and conditions. Treats all confidential information and materials in a confidential manner.

Keeps current on all information through brand portals. Keeps current on all brand-specific online training where is applicable. Complete all required shift documentation.

Trains and monitors new team members. Ongoing, specific direction to team members. Reacts immediately to issues requiring attention during their shift. Reports to the Manager of Retail Operations or Retail Operations Assistant on team member performance (positive or areas of opportunity). Maintains operating efficiency through optimal positioning of team members. Resolves minor personnel issues. Escalates to management any issues and/or problems.

**Operational management** - ordering supplies and overseeing cleanliness and security. Accountable for production/monitoring stock and waste levels. Provides guidance around waste management procedures and production amounts. Ensures daily and weekly equipment maintenance schedules are completed. Responsible for shift cash procedures. Ensures all product and packaging is properly merchandised and stocked. Experience using computer systems/willingness to troubleshoot with such over the phone. Handles cash accurately and according to procedures.

**Communication** - Have excellent communication skills - ensuring day-to-day communication with all shifts and open communication with Culinary Services management. Handles guest complaints and queries with professionalism and concern. Responds to guest service complaints, resolving problems when possible, and turn potentially negative situations into positive situations.

**Customer Service** - Leads by example and demonstrates the importance of treating every team member and guest with respect. Works various positions throughout the day and during busy periods to maintain optimal service levels through demonstrated floor leadership. Leads by example to demonstrate that the guest is the top priority and reinforces positive hospitality behaviors with team members. Responds to guests in a friendly manner while maintaining an appropriate sense of urgency. Promotes initiates and maintains outstanding customer service and environmentally sustainable practices while working with campus resources. Ensures high standards of guest experience are maintained and demonstrated as a top priority.

Participates as an active and supportive member of the Culinary Services Retail Operations team.

**Qualifications**

**Education**: The incumbent requires Completion of grade 12 and a valid Food Safe Handlers Certificate (SERV Safe International). If not completed, the Food Safe Certificate will be taken at the employee’s expense within the first three months of employment. A minimum of two years of experience working in Starbucks retail outlets is also required. Experience of supervising a team or having a Barista Trainer certification, a minimum of 1 year, is an asset. An equivalent combination of education and experience may be considered. Previous cash-handling experience is a requirement.

**Department**: Culinary Services
**Status**: Term 1 year otherwith the possibility of extension or becoming seasonal.
**Employment Group**: CUPE 1975
**Full Time Equivalent (FTE)**: 0.40
**Salary**: The salary range, based on 1.0 FTE, is $20.38 - 23.75 per hour. The starting salary will be commensurate with education and experience.
**Salary Family (if applicable)**:Ancillary Services
**Salary Phase/Band**:Phase 2
**Posted Date**: 7/16/2025
**Closing Date**: 7/22/2025 at 6:00 pm CST
**Number of Openings**:1
**Work Location**:On Campus