E-commerce Customer Service Representative
1 week ago
**E-Commerce Customer Service Representative**
**Reporting to the E-Commerce Manager, the E-Commerce Customer Service Representative plays an essential role within the E-Commerce team and the company at large. Your primary responsibilities will be assisting our customers by providing exceptional customer support from placing an order to order fulfillment. As a frontline teammate, you will be the primary point of contact for our customers - it is critical that you help provide them with a predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude.**
**The E-Commerce Customer Service Representative exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a quick paced and collaborative team environment.**
- **Providing customers with compassionate and timely resolutions to their questions and inquiries while maintaining a positive and friendly attitude and upholding store policies**
- **Have a strong sense of product knowledge to help customers with sizing and order questions**
- **Help with processing online orders and returns**
- **Receiving return packages and processing for customers in a timely manner**
- **Preparing and sending product back to stores**
- **Coordinate merchandise pulls and packing help when needed**
- **Help with product upload, writing copy for item descriptions**
- **Proactively helping team by identifying and completing daily tasks**
**Requirements/Skills**
**- Strong communication and interpersonal skills with a keen eye for details**
**- Ability to work independently on assigned tasks, as well as be flexible in a fast-paced team environment**
**- Familiar with the company and product with a willingness to learn**
**- Equipped with retail know-how and street smarts**
**- Experience with Google Sheets, Shopify, ShipStation an asset**
**Salary**: $16.00-$17.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
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