Customer Service Specialist

**Customer Service Specialist**

**Location: 50 Clearview Drive, Tillsonburg, ON**

Our People Can Tell the Future. Maybe You Can Too.
- **Who are we?**_

We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community priorities in equal unison with our corporate priorities. We recognize our core strength is ingenuity, which is a human resource that renews through encouragement and development. We are twenty-first century accomplishment leaders; inside, safety side and market side.

ISO certified; Future Transfer is an essential network of specialist services for an agriculture sector with sophisticated challenges. Strategic national warehousing, next level logistics, tolerance specific custom formulation, packaging, transloading, and a fully inclusive company-wide think-tank of empowered solution achievers.

Future Transfer is a growing story; join us and tell your part.
- **Why work for us?**_
- Competitive wages
- Premium health benefits
- Premium RRSP/DPSP & matched contributions
- Employee Assistance Program
- Company supplied uniforms, PPE & safety shoes
- Paid vacation
- Company lunches
- Company promotional items throughout the year
- Short term disability and long-term disability
- Continued growth and development of our people & our business

**Who are we searching for?**
- **We are looking for a Customer Service Specialist to join our busy and growing team**_
- **Job Duties (include, but not limited to)**:_
- Create and maintain strong relationship with customers
- Answering phone calls and directing as necessary
- Enter all production, transfers, and bulk receipts into appropriate computer systems and spreadsheets as required by customers
- Field customer orders, inquiries, and service
- Help manage warehouse inventory through customer demand
- Maintain accuracy of records through daily, weekly and monthly reporting
- Perform clerical duties, such as filing
- Assist in solving inventory, delivery, and order discrepancies
- Maintain up to date customer files
- Create Bills of Lading and prepare required shipping documentation
- Assist in warehouse operations, when required
- Providing the appropriate paperwork to customers
- Other related duties as required or assigned
- **Required Knowledge**_**:

- Strong computer skills and ability to operate within Microsoft Office suite of products, and other computer systems.
- Strong attention to detail
- Proven ability to manage multiple tasks and tight timelines in a professional manner
- Effective communication skills to interact with external customers and individuals at all levels of the organization
- Able to work efficiently as part of the team as well as independently
- Ability to use general office equipment
- Strong work ethic and positive team attitude
- Related manufacturing/industrial customer service/shipping/receiving work experience of 3 - 5 years required
- **Working Conditions**:_
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Long periods of sitting, some standing
- Variable environment as may be required to spend time in the warehouse when resolving issues

Safety is our priority, both the starting point and foundation for all aspects of our business operations. Safe transport and storage of products, safe operational practices and safe working conditions enable us to protect our employees, customers, suppliers, and the environment.

We thank you for your interest in careers at Future Transfer.

Pay: $23.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Overtime

**Education**:

- Secondary School (required)

**Experience**:

- related manufacturing/industrial /shipping/receiving: 3 years (required)

Work Location: In person