Customer Service Specialist

2 weeks ago

Tillsonburg, Canada Future Transfer Co. Inc. Full time

**Customer Service Specialist**

**Location: 50 Clearview Drive, Tillsonburg, ON**

**Our People Can Tell the Future. Maybe You Can Too.**
- **Who are we?**_

We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community priorities in equal unison with our corporate priorities. We recognize our core strength is ingenuity, which is a human resource that renews through encouragement and development. We are twenty-first century accomplishment leaders; inside, safety side and market side.

ISO certified; Future Transfer is an essential network of specialist services for an agriculture sector with sophisticated challenges. Strategic national warehousing, next level logistics, tolerance specific custom formulation, packaging, transloading, and a fully inclusive company-wide think-tank of empowered solution achievers.

Future Transfer is a growing story; join us and tell your part.

**Who are we searching for?**
- **We are looking for a Customer Service Specialist to join our busy and growing team**_
- **Job Duties (include, but not limited to)**:_
- To assist in maintaining strong relationship/communication with customers as required
- To be the first line of communication with customers regarding requests, updates or verification of order status
- Compile information from multiple sources for reporting and file management
- Perform clerical duties, such as filing and maintaining up to date customer and carrier files
- Providing the appropriate paperwork to customers
- Other related duties as required as assigned
- **Required Knowledge**_**:

- Strong computer skills and ability to operate within Microsoft Office suite of products, specifically Excel, and other computer systems
- Strong attention to detail
- Proven ability to manage multiple tasks and tight timelines in a professional manner
- Effective communication skills to interact with external customers and individuals at all levels of the organization
- Able to work efficiently as part of the team as well as independently
- Ability to use general office equipment
- Strong work ethic and positive team attitude
- Administrative Assistant work experience of 1 year
- **Working Conditions**:_
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Long periods of sitting, some standing
- Variable environment as may be required to spend time in the warehouse when resolving issues

Safety is our priority, both the starting point and foundation for all aspects of our business operations. Safe transport and storage of products, safe operational practices and safe working conditions enable us to protect our employees, customers, suppliers, and the environment.

We thank you for your interest in careers at Future Transfer.

**Salary**: $23.00 per hour

Schedule:

- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

Work Location: One location

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