Rider Experience Associate, Greater Vancouver Area

2 weeks ago

Vancouver, Canada Zygg Mobility Inc Full time

Zygg Mobility is looking for several dynamic new team members on our customer-facing Rider Experience team, to help us make e-bikes more accessible for everyone. You will assist the General Manager with supporting the hundreds of riders across the city who use Zygg ebikes either for commuting, for pleasure riding, or for food delivery. You’ll be an important member of our team, ensuring all customers fall in love with their e-bike experience.

**Rider Experience Associate - Accounts**:
**Rider Experience Associate - Shop/ Field**:
**_
Interested in this role?_** **When you apply, let us know if you’d like to be considered for a position working from our Shop only, or if you’re also open and qualified to drive our van and introduce riders to their Zygg e-bike at their home. For that, you’ll need to be over 25, have a Class 5 Driver’s license with 3 years clean driving record.

**Requirements/Experience for all roles**:

- 1-2 years experience in a role with significant relevant dimensions; especially where you’ve demonstrated ambition, initiative, and the capacity for executing on big challenges
- Outgoing personality and excellent communications skills in English (additional languages a bonus); experience and command of managing customer interactions
- A love for bikes and/or improving life in your city. You’ll need to be able to ride a bicycle, but don't worry if it’s been a while
- A knowledge of, or willingness to learn, basic bike mechanics for talking to customers & trouble-shooting bicycle issues is an asset
- Comfortable interacting with a diverse range of customers (some with little previous biking experience and some with lots) who ride Zygg for a variety of equally important reasons: as a source of income through delivery work, for their daily commute, or for their weekend pleasure ride
- Eager to adapt your role to the changing needs of the company; a team player, happy to lend a hand wherever it is most needed
- It is 100% okay if you don’t know how to do something, but you must be eager to learn/figure things out/solve/adapt

**Important info**:

- Zygg provides customer support 7 days a week. This is a full-time opportunity, which will include one weekend day each work week.
- The positions will be based out of our shop and at this time are not suitable to work from home.
- This is a hands-on role in a Startup. It's not for everyone, but it is an exciting opportunity to get in on the ground floor of something amazing - with plenty of career growth opportunities. More than anything we want someone that is excited about Zygg as we are and will be keen to jump into the challenge each day.

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