Internship: Desktop Systems Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

Internship - Desktop Systems Specialist

**Job Description**:
Desktop Support Specialist Intern

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate, and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts. To learn how Avid powers greater creators or for more information, visit


JOB SUMMARY

Activities include assisting collaboratively with hands-on work in installing, diagnosing, repairing, maintaining, and upgrading a wide variety of computer hardware, software, and peripheral equipment to ensure optimal workstation performance. This role will be expected to assist our team in troubleshooting end user issues in a timely and accurate fashion, while adhering to established SLAs and all documented protocols and standard operating procedures.

RESPONSIBILITIES AND DUTIES
- Provide friendly, customer-focused support centered on communication and follow through to confirmed resolution of all support requests.
- Identify, analyze and diagnose all support issues providing customers with an ETA for a resolution
- Monitor the Service Desk ticket queues to ensure all support requests are addressed in a timely fashion and are assigned to the proper IT team in accordance with Avid PTG’s designated service level agreements and knowledgebase instructions.
- Oversee proper tracking of all hardware and software assets within asset management tools and in accordance with Avid PTG asset management best practices
- Ensure timely escalation of all unresolved support requests to tier 2 Service Desk technicians.
- Adhere to all troubleshooting guidelines and proper documentation of all troubleshooting steps must take place before escalation occurs.
- Take part in the creation, implementation, and maintenance of all Support Desk best practices, protocols, and knowledge base articles.
- Deliver, set up, and assist in the configuration of end-user computer hardware, software, and peripherals adhering to all configuration checklists to ensure all necessary steps are taken when configuring hardware and installing software.

QUALIFICATIONS & SKILLS
- Associate or bachelor’s degree in process.
- Must be actively registered in a degree program.
- Preference for certifications in A+, MCDST, MCSE.
- Experience with desktop/laptop running Windows 7, Windows 10, and OSX.
- Understanding of basic Network topology including basic connectivity troubleshooting

techniques.
- Computer imaging experience is an asset.
- Strong troubleshooting and problem-solving skills.
- Demonstrated strong customers service, interpersonal and communication (written and verbal) skills
- Effective time management with the ability to follow through and bring projects and tickets to a close accurately
- Ability to adapt in a change environment, where priorities and focus can change frequently
- Basic Active Directory Administration is considered an asset
- Professional-level fluency in English is required.

If you are a flexible, open-minded, and dedicated individual, Avid offers interesting opportunities not only in an exciting and challenging industry, but also an enjoyable and open working atmosphere.
- Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

US Pay Transparency Range $0.00 - $0.00
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_
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