Payment Analyst

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
- At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
- To learn more about CIBC, please visit
- Job Description
- What You’ll Be Doing
- Global Money Operations (GMO) within Capital Markets Wealth Management Operations(CMWMO) at CIBC provides back office support for Payment Product Services, FX/MM settlement, and Investigation capabilities for corporate, government and institutional clients around the world. As part of the CMWMO, the Payment Analyst, Payment Operations, GMO is accountable for validation, investigation, analysis and resolution of requests and inquiries from domestic and overseas clients. You will utilize a thorough working knowledge of procedures, policies and principles to provide customers with detailed, factual information and guidance, as well as timely and appropriate resolution of payment transactions. You will act as a first point of contact for Payment escalations and ensure high level of productivity and customer service is maintained.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._
- Due to the nature of this role, a criminal record check will need to be completed at least annually for the purpose of enhanced screening.
- How You’ll Succeed
- Payment Processing/ Analytical Skill
- Demonstrate a minimum of 1 year of experience processing payments and some exposure to COINS/IWS systems. Handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. Assist in monitoring work-flow activities, including exceptional payments ensuring work is complete and accurate and service level agreements are met.
- Teamwork
- Work in a team environment, collaborating on an ongoing basis with the team when handling Foreign Currency Payment Conversion. Multitask and work on several different types of payment processing flow, as required.
- Communication & Technical Skills
- Demonstrate strong communication skills, both verbal and written, to clearly articulate facts and recommendations when presenting instructions, ideas and solutions. Possess excellent Microsoft Office skills (Word, Excel, Outlook) with ability to work with Spreadsheets and formulas.
- Who You Are
- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
- You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
- You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
- What CIBC offers
- At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.- Job Location

Toronto-595 Bay St., 7th
- Employment Type

Regular
- Weekly Hours

37.5
- Skills

COINS systems, Continuous Improvement (CI), Operations Management, Prioritization, Problem Solving