Customer Service Assistant
4 days ago
**Job Overview**
We are seeking a Customer Service Representative to join our team. This role involves assisting customers with their inquiries, providing information about products or services, and ensuring a positive customer experience.
**Duties**:
- Utilize phone etiquette to handle incoming calls professionally
- Process orders, returns, and exchanges accurately
- Upsell products or services to increase sales revenue
- Perform data entry to update customer records
- Analyze customer feedback to improve service quality
**Skills**:
- Excellent communication skills in English; fluency in Spanish is a plus
- Ability to communicate effectively and professionally with customers
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Proficient in data entry and maintaining accurate records
- Sales experience is desirable for upselling opportunities
Pay: $30.00-$33.00 per hour
Expected hours: 40 per week
Work Location: In person
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