Network Specialist

**Competition ID**:

- 3693

**Internal Closing Date**:

- October 6, 2024

**External Closing Date**:

- Open Until Filled

**# of Openings**:

- 1
- **Salary Information**:

- 12 - BCGEU Pay Grid - $32.94 to $36.78 per hour

**Employment Type**:

- Temporary Full Time

**Workplace Type**:

- Hybrid

**Travel Frequency**:

- Occasional travel between campuses is required.

**Employee Group**:

- Support Staff (BC General Employees Union)

**Days of Work (BCGEU)**:

- Monday, Tuesday, Wednesday, Thursday, Friday

**Hours of Work (BCGEU)**:

- 8:30am - 4:30pm

**Hours per Week (BCGEU)**:

- 35

**Kwantlen Polytechnic University**

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

**JOB OVERVIEW: NETWORK SPECIALIST**

Reporting to Manager, End User Technologies, this position is responsible for to provide technical support in the administration of the University’s computer/network systems.

**EDUCATION AND EXPERIENCE**
- Completion of a university degree in computing/networking studies, supplemented by 1 years progressive experience (or an equivalent combination of education i.e. diploma in computing/networking, industry recognized certifications, and experience)
- Minimum of 3 years’ work experience in identifying, analysing, diagnosing and resolving network/system problems.
- Minimum of 1 years’ work experience with Active Directory, User and Group administration and Group Policy Management
- Demonstrated knowledge or working experience (preferred) with Microsoft SCCM to support Windows workstations with Application Publishing and Windows Image Deployments.
- 1 to 2 years’ work experience with batch and PowerShell scripting.

**QUALIFICATIONS**
- Excellent time and task priority management is essential.
- Excellent technical written & documentation skills are essential.
- Good verbal, communication and well developed interpersonal skills are essential.
- Proven ability to deal effectively with others and to handle unusual or unexpected situations.
- Ability to work under mínimal supervision, under own initiative and as an effective team member.
- Ability to independently organize work to achieve predetermined goals and meet deadlines.
- Experience in identifying, analyzing, diagnosing and resolving network/system and telecommunication problems.
- Good understanding of provisioning accounts and resource access in Active Directory, Office 365, and local computer accounts.
- Good understanding of Exchange Administration and Outlook client support, also SharePoint site, workflow and library development will be a strong asset.
- Thorough knowledge of Active Directory User and Group administration.
- PowerShell scripting expertise is an asset
- Thorough knowledge of computer/network system and telecommunication operations, including the ability to quickly grasp new concepts using new technologies.
- Good understanding of Data Centre and Communication Room Operations.
- Knowledge of telecommunication systems that includes MS Teams, Telax, VoIP and other voice processing systems.
- Good understating of Cherwell day to day incident and problem management administration
- Troubleshoot telecommunication systems for voice reliability and system errors.
- Good understanding of Microsoft Windows operating systems will be a strong asset.
- Good understanding of Information Security best practices is essential.
- Coordinate and perform the day to day telephone/voice system/account administration in MS Teams
- **Salary Information**

Annual salary increases are based on hours worked and anniversary dates

**Why Join KPU?**
- Recognized as one of B.C.'s Top Employers
- KPU is committed to actively fostering an equitable and inclusive working environment
- Hybrid environment, flexible work around core hours
- Defined Benefit Pension Plan - Municipal Pension Plan
- Extended Medical, Dental, Short Term Disability, Long Term Disability, Life Insurance, Optional Life Insurance, Accidental Death and Dismemberment, Emergency Travel Assistance, Employee and Family Assistance Program, Teledoc
- Maternity and parental leave top-up
- Generous vacation package
- Campus work environment, outdoor sitting areas and nearby walking trails
- Campus athletic and fitness centers with a variety of instructor-led classes
- Tuition waiver program - eligible to waive tuition costs of courses at KPU equivalent to 3 credits per semester
- Inhouse training and development
- Networking and social events such as KPU Day, Holiday Social etc.
- Intercampus shuttle
- Access to automotive, horticulture, brewery and other programs’ services
- Clubs: Jeopardy, E-sports, Ted Ta