Help Desk Specialist L1

4 days ago

Richmond Hill, Canada MSP OPERATIONAL CORP Full time

As we continue to grow, we are looking for a **Help Desk Specialist L1**to join MSP Corp Central’s team.

**About the Role**

As **Help Desk Specialist L1**, you will be an integral player for our team. You will be responsible for handling incidents and requests (Level 1 support tickets) to assist customers providing fast, courteous, and efficient service to maintain a high level of user satisfaction. We are looking for a bright, passionate, and motivated Help Desk Analyst - Level 1. This role requires someone with an ambitious nature for continuous learning who has 1-3 years of experience working in a help desk environment with a Managed Services company.

-**
Schedule**: Monday to Friday, 40 hours per week, 9:00 a.m. - 5:00 p.m,
- **Location**: Richmond Hill ON, L4B 3B2
- **Work Mode**: Hybrid

**What You Will Do**

- Follow-up on tickets (requests and incidents) closely with end-users and ensure ticket lifecycle does not exceed defined standard
- Maintain constant communication with clients for assigned tickets
- Identify recurring issues and propose improvements to reduce ticket volume and enhance user experience
- Provide technical support for users and devices (PCs, laptops, Macs, smartphones), including troubleshooting, resolution, and escalation of issues.
- Coordinate IT onboarding and offboarding processes, including provisioning/deprovisioning of hardware, software, account access, and licensing
- Monitor and investigate NOC alerts
- Prioritize and manage multiple requests based on urgency/impact of request
- Work closely with other IT team members to ensure the highest possible level of service
- Ensure documentation is regularly updated and accessible, including standard operating procedures and troubleshooting guides

**What We Are Looking For**

- Minimum 1-3 years experience in a similar position with a Managed Services provider.
- Ability to help users install and configure smartphones (IOS, Android)
- Extensive experience with Windows (10/11) and Mac devices (Desktop and Laptops)
- Strong knowledge of on-premise active directory, EntraID, Office 365 cloud administration, SharePoint, Teams, Onedrive for business, Remote Desktop environments, VPN connections.
- Strong knowledge of windows server and associated services such as DNS, DHCP, Print and File services
- Strong interpersonal and communication skills, both verbal and written with the ability to communicate and articulate technical information simply with a customer-first mindset
- Experience with ticketing systems (ConnectWise is an asset)
- Strong analytical and problem-solving skills
- Strong ability to analyze situations, diagnose problems, and develop and implement solutions
- Ability to prioritize and multi-task several requests in parallel
- Able to work independently or in a team with mínimal supervision
- Exceptional time management and self-management skills.
- Self-motivated and directed
- Extremely detail oriented

**Why Work at MSP Corp**

- Benefits package.
- Dynamic work environment.
- Corporate gym discounts.
- Wellness day.
- Opportunities for growth and training.

  • IT Help Desk Support Specialist

    13 hours ago

    Richmond Hill, Canada Boston Pizza International, Inc. Full time

    Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Serving more than 40 million guests annually, Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 380 restaurants in Canada and more than $1 billion in sales. Boston Pizza has for decades enjoyed a significant takeout...

  • IT Help Desk Support Specialist

    11 hours ago

    Richmond, Canada Boston Pizza International Full time

    Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Serving more than 40 million guests annually, Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 380 restaurants in Canada and more than $1 billion in sales. Boston Pizza has for decades enjoyed a significant takeout...

  • Help Desk Support Technician-it

    4 days ago

    Richmond Hill, Canada Prollenium Medical Technologies Inc. Full time

    Help Desk Support Technician, (Help Desk Level 1) PROLLENIUM - RESHAPING THE AESTHETIC EXPERIENCE Prollenium is a Canadian-based company focused exclusively on the research and manufacturing of medical devices. Our commitment to product development, innovative research and manufacturing means we will continue to revolutionize the medical aesthetics market...

  • IT Field Technician L1

    15 hours ago

    Richmond, Canada MSP OPERATIONAL CORP Full time

    As we continue to grow, we are looking for an **IT** Field Technician L1**to join the MSP Corp. West team. **About the Role** As a **IT** Field Technician L1**, you will be responsible for professional, friendly and first-rate communication alongside the delivery of our support services. This individual ensures that our clients are getting the best service...

  • Pos Help Desk Technician

    13 hours ago

    Richmond, Canada Boston Pizza International, Inc. Full time

    Reporting to the **Senior **Support Manager**, **Client Services **the POS Help Desk Technician is responsible for providing technology support for all Boston Pizza restaurants, business management units, and corporate offices. This position involves 24/7 help desk support, menu programming, project research, and project deployments. The role is mainly a...

  • Ap/ar Specialist

    2 weeks ago

    Richmond Hill, Canada Marsia Foods Inc Full time

    Title**:AP/AR Specialist & Order Desk** Department: Finance & Operations Reports To: Accounting Supervisor & Operations Manager Type: Full-Time Contract (maternity leave 12 months) - **Role Description**_ - **What You’ll Be Doing**:_ - **Accounts Receivable/Accounts Payable Specialist**_ - Process and manage accounts payable and accounts receivable in...

  • Help Desk Analyst

    2 weeks ago

    Richmond, Canada WhiteWater West Industries Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 30 to 40 hours per week - Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Work setting**: - Help desk - Private company, corporation or industry - Office building - **...

  • Help Desk Analyst

    1 week ago

    Richmond, Canada WhiteWater West Industries Full time

    Work Term: Permanent - Work Language: English - Hours: 30 to 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years - **Work setting**: - Help desk - Private company, corporation or industry - Office building - ** Tasks**: - Give access to...

  • Front Desk Associate

    4 days ago

    Richmond Hill, Canada Rehab Plus Pilates Studio Full time

    POSITION: We are looking for passionate personnel for this position. The Front Desk Associate is to assist the studio to welcome New and Existing members and to promote our studio classes to all New and Existing members to the studio and book them into intro class or any other classes. The Front Desk Associate is also to help maintain the front desk...

  • Network Specialist

    4 days ago

    Richmond Hill, Canada Compugen Inc Full time

    **Job Title** - Network Specialist **Vacancy No** - VN6092 **Work Location** - Richmond Hill, ON **Job Details** **Position**: Network Specialist**Location**: Richmond Hill, ON **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate, and operate...