Help Desk Analyst

4 days ago

Richmond, Canada WhiteWater West Industries Full time

Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
- **Work setting**:

- Help desk
- Private company, corporation or industry
- Office building
- ** Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Communicate technical problems, processes and solutions
- ** Supervision**:

- No supervision responsibility
- ** Certificates, licences, memberships, and courses**:

- Microsoft certified IT professional (MCITP)
- ** Computer and technology knowledge**:

- Jira
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- File management software
- Security software
- Multimedia software
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
- ** Investigative expertise**:

- Background checks (pre-marital, pre-employments etc.)
- ** Area of specialization**:

- Project management
- Process improvement
- Technical support
- Business process management
- ** Transportation/travel information**:

- Own transportation
- Willing to travel regularly
- ** Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- ** Own tools/equipment**:

- Internet access
- Cellular phone
- ** Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Screening questions**:

- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- ** Workplace information**:

- Hybrid
- ** Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- ** Financial benefits**:

- Registered Retirement Savings Plan (RRSP)
- ** Other benefits**:

- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available

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