Operations Manager

Come join the exciting world of aviation Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality. For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met - on time, every time.

Do you have an interest in the Aviation industry? We are searching for individuals who are team players and eager

Summary
The Operations Manager is responsible for executing the strategic and operational plan for his/her airport base through strong leadership. The position will focus on safety, developing our people, delivering a consistent experience while aggressively managing costs within their control.
Responsible for the safe and efficient operations in their designated base. Operations Managers are required to ensure appropriate training is conducted and ongoing supervision to ensure the safety of their workers.
Key Responsibilities
1. Actively enforce safety plan for base
2. Oversee all activities that take place on your scheduled shift hours
3. Actively participates in the Safety Management System (SMS)
4. Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled.
5. Meeting or exceeding manpower targets at each base (measured and reported on a weekly basis to the Director).
6. Hold station staff accountable for meeting or exceeding all safety, financial, operational
objectives and airline customer service expectations.
7. Develop base specific plan 3 and 6 months in advance for approval by the Director. Plans will include safety, manpower requirements, training, seasonal operational changes, and schedule changes.
8. Assess and develop leads to maximize potential (succession planning)
9. Develop relationships with key customer contact within base
10. Coordination and oversight of aircraft turnaround activities
11. Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements
12. Responsible for the safety and security of all employees
13. Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary
14. Ensure staff have access to the Quality Management System information in enabling them to comply with company policies, processes and procedures
15. Ensure employees are adequately trained in Quality Assurance to understand, implement, and maintain all quality objectives as outlined within our Quality Management System.
16. Ensure employees are adequately trained in their position to ensure that they can complete their tasks/responsibilities in a safe and efficient manner.
17. Cooperate fully with Inspectors to achieve quality inspection commitments

General Duties
The Operations Manager’s daily responsibilities involve supervision, scheduling and training of our people; ensuring they are adhering to Standard Operating Procedures with regard to Service Level Agreements and Health and Safety requirements. The Operations Manager must also seek to understand each customer’s needs and strive to exceed their expectations on a daily basis.

**Qualifications**:

- 5 years airline operational experience preferred
- Minimum 2 years business leadership experience
- Proven track record in:

- Managing an operational budget
- Leading a team to deliver superior customer service to a variety of customers
- Developing effective leadership teams
- Effecting change through influence; lead by example
- Knowledge of company SOP’s, policies and Safety Management Program

**Wage**: $67,500/year

**Benefits**: immediate upon employment
Room for advancement

We are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, gender, physical or mental disability, or age.