Operations Manager

**JOB TITLE**: Operations Manager

**REPORTS TO**:CEO

**LOCATION**:Richmond, B.C.

**ABOUT US**

We specialize in Premium Spanish food, with a diverse inventory that includes rare finds like the exclusive Cinco Jotas Acorn-Fed Iberian Ham, Premium Seafood, olive oil, fresh Iberico meat, and the finest “conservas,” among others.

The adventure started five years ago, motivated by a desire and vision to bring a piece of our land closer to Canada. We have been steadily growing and now have customers around the country. Our most recent journey has been the inauguration of our Spanish Tasting Room and Wine Bar, where we want to transfer our guests to Spain through cuisine, music, wine, environment, and, of course, our people

**Full Job Description**

The Operations Manager will coordinate and manage the business’s day-to-day functions, including labour, productivity, quality control, and safety measures. They will ensure safe and efficient operations. Enhance the operational procedure, systems, and business processes, while communicating efficiently. Serve as a company representative to clients, suppliers, and the public.Look for opportunities to expand sales and help maintain the organization’s strategic direction.

**Responsibilities**
- Recruit, schedule and supervise staff.
- Manage Inventory.
- Receive calls and help staff outside regular business hours or when needed.
- Improve and implement efficiencies in operational management systems, processes, and best practices in the industry.
- Work closely with the management team to set and implement policies, procedures, and systems and to follow through with implementation.
- Liaison with Police agencies, Fire departments, Municipalities, and other key clients.
- Ensure equipment is maintained and serviced regularly and develop opportunities to lower critical equipment’s total life cycle costs.
- Assess financial and volume reports implementing strategies to increase profitability.
- Successfully deliver services while balancing a cost-effective approach in operations.
- Communicate customer issues with the management team and devise ways to improve customer experience, including resolving problems and complaints.

**Requirements**:

- Proven work experience as an Operations Manager or similar role.
- Requires a working ability to manage several priorities simultaneously, including delegating assignments and follow-up with staff.
- Knowledge of organizational effectiveness and operations management.
- Familiarity or experience with business and financial management.
- Excellent communication skills, demonstrating good interpersonal, diplomacy, and judgement.
- Leadership ability and soft skills.
- Excellent organizational and time management skills.
- A degree in Business, Operations Management, or a related field would be considered an asset.
- Experience with Microsoft software, i.e., Excel, Word, PowerPoint, and Teams.
- Experience in the Food industry would be considered an asset.

**Compensation**
- From $69,000.00, depending on experience and education.
- Bonus pay.
- Yearly performance bonus.
- Medical & Dental coverage.
- Other company benefits, i.e., cellular phone and laptop.

Work Location: One location

**What’s the offer?**

The role is full-time, Mon-Fri, based on a standard 8-hour work day. The compensation offered will be based on your skills and previous work experience. We also provide a generously extended heath plan and three weeks of paid vacation.

If we think you could be a good fit with the team, we’ll reach out to schedule an interview. Thanks for reading our posting, and good luck

This is a full-time (40 hours/week) and in-person position.

**Job Types**: Full-time, Permanent

**Salary**: From $69,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you speak Spanish?

**Experience**:

- Operations Manager: 2 years (preferred)

Work Location: One location