Ocean Import Agent/ Agent de Transit Maritime Import

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth - Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

**Job Description**:

- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Import Files
- Use Ocean Import Wokflow Monitor on a daily basis
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others
- involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and
- productivity
- Ensure all customers standard operating procedures in place and updated in customer SOP
- Meet KPI standards in accordance with the Company’s procedures
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at
- hand with oustanding integrity and pride.
- Meets company standards of 52 hours training per year per employee.
- Attend training classes when required.
- Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at
- hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence,
- Integrity, Pride, Resolute, Sense of Humor, and Visionary- Suivi de l’arrivée des marchandises auprès des compagnies maritimes
- Communiquer les informations auprès des clients internes et externes
- Organiser la livraison chez nos clients dans les délais demandés
- Communiquer la documentation complète auprès de notre département douane
- Contribuer au maintien des bonnes relations avec l’ensemble de nos prestataires
- Mise à jour du système informatique
- Facturation des dossiers clients
- Respect des règles de conformité, des réglementations en vigueur ainsi que des procédures et règles propres à Expeditors
- Respect des KPIs standards Expeditors
- Communication avec le réseau Expeditors

**Qualifications**:
Knowledge:

- Understanding of ocean documentation process a plus
- Hazardous Materials certification (preferred)
- Understanding of Expeditors systems and procedures

**Skills**:

- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results
- Pro-active and strong organizational skills
- Good computer skills (Microsoft Office)
- Fluent in English and French

Behaviours:

- Positive and willing to help attitude

Additional Information
- **Qualifications**
- Première expérience à un poste similaire appréciée
- Excellente capacité à communiquer dans un milieu international
- Sens de l’écoute et du,détail
- Esprit d’équipe
- Francais et Anglais courant

**Renseignements supplémentaires**
- Expeditors offre d’excellents avantages

Additional Information

Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life Insurance
- RRSP Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program