Patient Care Coordinator

2 weeks ago

Westlock, Canada Westlock Family Dental Full time

**About Us**:
Our family-oriented office is located in the beautiful town of Westlock, which is about one hour north of Edmonton. We strive to provide quality dental care in a cheerful and friendly environment. The office is open from 8 a.m. to 5.00 p.m on weekdays. The office is closed on weekends and statutory holidays.

**The Opportunity**:
**What You Will Benefit From**:

- No evenings or weekend hours.
- Friendly patients and staff.
- Contribute to the health and well-being of many people in the community.

**Daily Responsibilities**:

- Responsible for optimizing the appointment schedule by ensuring the day is full, with no or limited gaps
- Manages patient calls and inquiries with a smile about appointments, confirmations and amendments
- Manages potential cancellations and overcomes objections to motivate patient to keep their appointment
- Bill patients as they come out of the treatment room, take payment, send the claim form to insurance, and respond to all fee inquiries positively
- Collect outstanding balances
- Effectively manage recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from provider
- Manage and file all patient records and charts
- Accurately coordinates lab cases

**Essential Requirements**:

- High school diploma
- Excellent technical and typing skills
- Excellent communication skills
- Confident and outgoing personality
- Great attention to details and numbers
- Motivation and ability to learn quickly
- Customer service experience
- Retail sales experience

**Non-essential but favourable**:

- Experience working in a dental office

**ONLY APPLICATIONS SUBMITTED ON INDEED WILL BE CONSIDERED.**

**Job Types**: Full-time, Permanent

**Salary**: From $22.00 per hour

**Benefits**:

- Dental care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Westlock, AB T7P 2J2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)
- Retail sales: 1 year (required)

Work Location: In person

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