Program Manager, Full-time

**The Program**

The Maple Ridge Resource program provides culturally-based programming, support and safe, home-based accommodations for youth in the care of MCFD. The resource is a staffed 24 hour resource providing a long term therapeutic placement for 1 child or youth. The resource supports children or youth who have experienced a trauma, are addressing adverse childhood experiences and/or overcoming other adversities. The program staff will be networking with and working alongside a team of professionals supporting the youth in many life domains, such as education, mental health, physical health, recreation and life skills.

**In Your Role You Will**
- Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees and/or contractors to peak performance and productivity; take disciplinary action when required.
- Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
- Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
- Coach and mentor staff, and lead and participate in team building activities.
- Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
- Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.
- Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
- Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
- Develop and manage annual program budget and perform periodic cost and productivity analyses.
- Produce program, occupancy, annual and other reports as required.
- Advocate effectively for service recipients.
- Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
- Participate in staff meetings and case conferences as required.
- Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.
- Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
- Support menus and food plans that meet established nutritional standards, both on and off-site.
- Comply with and utilize appropriate crisis prevention and intervention standards and practices.
- Ensure staff or contractors who dispense medication to service recipients receive or possess appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
- Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
- Provide on-call and emergency coverage on pager or cell.

**The Position**

The Program Manager (PM) provides operational and administrative direction for the development, implementation and management of the program in this CARF-accredited agency. They implement and monitor policies and procedures related to day-to-day services to persons served and directs and coordinates the day-to-day management of program staff. They work directly with persons served and their families/care teams as required and are responsible for overseeing and coordinating individual program plans. The Program Manager participates in agency decision-making and is the primary liaison with the contracting body and reports to the Program Director.

This management position is based at the Maple Ridge Resource program location, and is NOT a remote/hybrid position.

Scheduling:
This permanent, full-time position will work 40 hours per week, with a weekly schedule of:

- Monday through Friday 0700-1500
- Will be part of an on-call rotation with the Program Coordinator 2.

**Mandatory Pre-Employment Screenings and Checks**

**Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.**
- A degree in one of the humanities, social sciences or