Program Manager

ROLE PURPOSE
The Program Manager (ABI) position will oversee the operation of a residential program for individuals who are living with an acquired brain injury and require support to live more independently in community. This position will apply leadership and innovation to make a difference by meeting the needs of our clients, staff, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.
 
HOURS (40 HOURS PER WEEK)Monday to Friday, This position requires the ability to work flexible hours based on operational needs.
WHAT WE OFFER?

Committed Living Wage Employer
2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
2023 High-Performance Culture Award from SupportingLines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

REPORTING AND WORKING RELATIONSHIPS
• Reports and is accountable to the Senior Manager of Programs or their designate
• Participates as a member of the Connective management team
• Liaises with government and community agencies, volunteers, and members of the general public
 
KEY ACCOUNTABILITIESAdministration
• Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks
• Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with personnel policies and collective agreements, as applicable
• Arranges shift schedules, ensuring appropriate staff coverage
• Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
• Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor's files and records are maintained
• Accepts responsibility for the daily and monthly financial and administrative aspects of the programsPrograms
• Makes sure effective, inclusive support programs are designed and maintained
• Supports the overall program strategic direction
• Liaises with other Connective staff, especially regarding potential referrals
• Facilitates person-centered planning opportunities for staff and service users
• Develops related program opportunities, available to the individuals in the community
• Ensures that funder's guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completedCommunity
• Maintains effective working relationships with related community services, government/stakeholders and agencies
• Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communitiesFacilities
• Ensures that the physical facilities fulfill all fire, health and safety regulations
• Ensures that the resource(s) is maintained as a clean, pleasant and safe environmentOn Call
• Is available to all resource staff, in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absenceOther Duties
• Coordination and Administration of other teams and programs
• All Human Resource Functions – recruitment, training, developmentQUALIFICATIONSWe are seeking a highly motivated individual with a proven ability to work within a fast-paced, growth-focused environment. The ideal candidate has:
• Graduated with a Degree and/or professional designation in Behavioural Science with an emphasis on Social Work, Counselling or Psychiatric Nursing; equivalencies may be considered
• A minimum of 5 years of applicable or relevant transferable past work experience
• Experience with clients with acquired brain injuries, substance use, a history of conflict with the law, developmental disabilities and/or spectrum disorders, interaction with social agencies and/or experiencing psychiatric/personality disorders
• Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques
• Experience managing and/or operating an assisted living program is an asset
• Demonstrated an ability to develop programs tailored to the particular diverse needs of the individual
• Excellent verbal and written communication skill in English
• Knowledge and experience in the areas of group process, individual counseling and crisis management
• Extensive knowledge and experience in hiring, training and supervising staff
• Ability to motivate and organize a staff team
Preference for candidates with knowledge of non-profit work environments, Public Health Authorities or Assisted Living Programs.REQUIREMENTS
• Ability to successfully complete a Criminal Records Check
• Ability to successfully complete a character reference check
• Ability to provide a record of work history
• Current First Aid Certificate (please refer to the Certificates accepted in B.C. - WorkSafeBC)
• Evidence of compliance with the province's immunization and tuberculosis control programs
• Class 5 driver's license
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clientsCOMPENSATIONAnnual Salary will be between $65,900 to $82,400 and will be based on experience and qualifications. This role is also eligible for the organization's comprehensive benefits package. The salary range provided represents the total compensation plan for this position. Actual salary placement will be determined based on a variety of factors, including pay equity, market conditions, candidate experience, internal equity, and organizational priorities. Placement within the range is typically at the midpoint.

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