Operations Agent

2 weeks ago

Richmond, Canada PrimeFlight Aviation Full time

The Operation Agent/Dispatcher is responsible for keeping track of the number of passengers, commodities and amount of fuel being loaded on an aircraft. The Dispatcher works closely with Supervisors, Leads and other ground personnel as needed to ensure the safe and efficient handling of aircraft.
An Operation Agent/Dispatcher will also liaise with aircraft flight crews, third-party service providers, customers, and local authorities.

The Dispatcher is responsible for keeping track of the number of passengers, commodities and amount of fuel being loaded on an aircraft. The Dispatcher works closely with Supervisors, Leads and other ground personnel as needed to ensure the safe and efficient handling of aircraft.
A Dispatcher will also liaise with aircraft flight crews, third-party service providers, customers, and local authorities.

Job Description Summary:
Ensures a safe work environment by following all Company and customer rules and regulations regarding the workplace.
- Optimize the aircraft handling process by guiding ramp activities to ensure a safe and efficient flight handling process.
- Perform various safety audits and observations ensuring procedural compliance.
- Support flight operations by coordinating services and ensuring they are performed according to customer standards and procedures.
- Baggage Services
- Cargo
- Catering
- Flight Dispatch
- Fuelers
- Technical Operations
- Arrange various crew handling like transport, calling time of crew and other crew related matters.
- Ensure proper control, compilation, and storage of flight paperwork according to customer procedures and requirements.
- Reporting of accidents, incidents, and injuries.
- Reporting of flight concerns.
- Assist ramp personnel with ground handling duties as needed.

**Requirements**:

- 18 years of age
- High school/GED
- Must be able to pass a background check, and able to obtain and maintain a Restricted Area Identification Card (RAIC)
- Must be able to lift a minimum of 32 kgs and push a wheelchair with an adult in it
- Continuously stand and walk for 6-8 hours
- Be able to bend, stretch, twist, squat, and reach out with the body, arms, and/or legs
- Must be able to work various shifts and days of the week. Airlines are 24/7, so we require our team to be flexible to work various shifts including nights, weekends and holidays
- Must possess reliable transportation to work
- Must attend every day of pre-employment training. All prospective agents must pass training to continue on with employment

Pay: $20.00-$23.00 per hour

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (required)

Work Location: One location

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