Alpine Guest Services Agent

Do you love exploring and playing in the outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand up paddle boarding, snowboarding, skiing, and snowshoeing? Well we have that, and more. Manning Park Resort is a year round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this is a great place to work. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently searching for our next great team member as a AGS Agent to join our Alpine Guest Services team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you.

**Responsibilities include: (but not limited to)**
- Greet guests and assist them with products & services.
- Provide guests with information about Alpine Services and Manning Park Resort.
- Prepare guest orders of rental equipment and tickets.
- Distributing pre-purchased rentals & tickets and registering Snow School participants.
- Tech and adjust the rental equipment to meet specific customer needs.
- Tuning and repairs of Guest Alpine Equipment.
- Maintain a safe & clean environment for the customers and colleagues at all times, including cleaning washrooms and keeping the Alpine Guest Services building sanitized.
- Set up and take down crowd control measures and snow school signage.
- Processing payments through our point of sale systems.
- Shoveling snow and maintaining a clear and ice-free environment around the AGS Building.
- Other duties as assigned.
- Assist with Snow School Lessons if required (If Certified).

**Job Requirements / Qualifications**:

- Strong customer service skills
- Will be required to work Weekends & Holidays.
- Able to work in a fast paced environment
- Must be approachable, dependable and a strong team player
- Good physical condition; Able to work in outdoor, adverse weather conditions and perform manual labor
- Previous knowledge of the ski hill is an asset
- Previous use of a Point of Sales System is an asset.
- Level 1 or higher Ski or Snowboard Certification is an asset.

This is a Seasonal Position so you must be able to commit to the role for the full Winter Season (November-April). As a seasonal team member you may be presented with opportunities to cross train and support in other departments to meet seasonal demands.

**Benefits**:

- Free Rent - Monthly Utilities of $260 (Including water, hydro, waste & heat)
- Free Wi-Fi and Calls within Canada & USA
- Free Seasonal Activities Pass (Alpine & Nordic in Winter, Boathouse in Summer)
- Free Rentals & Lessons (Alpine & Nordic in Winter, Boathouse in Summer)
- Monthly onsite Medical & Wellness Services
- Regular Grocery Pick Up Service
- Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge
- Be Your Natural Self_
- Being your natural self means that you are constantly engaged and empowered to instill change and positivity in the work environment whilst being proud of who you are We are constantly striving to build and nourish a culture where inclusivity and tolerance are not just the norm, but are the elements which serve as our strength and identity. Being your Natural self means you love everything about the outdoors and are committed to helping preserve the beauty of the land we are on. In caring for our environment and for the natural beauty of Manning Park Resort, we are equally committed to paving the way in building an inclusive environment for everyone and are actively encouraging applicants with differing backgrounds, sexual orientations, and religious beliefs. No regard shall be given to an applicant’s race, religion, skin colour, sexual orientation, and political belief. Applications are reviewed based on merit, bondability, and experience._