Loadbuilder (Hybrid Opportunity)

Job Title

Loadbuilder (Hybrid Opportunity)

Who are we?

Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here's what you can expect from us:
When you're a part of our team, you'll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That's why we're dedicated to investing in our employees’ potential, so that they can reach their career goals.

**Job Description**:
What you can expect in a typical day

Using your strong time management and problem-solving skills, you will be responsible for optimizing asset, resource and product utilization within established policies and procedures. You will dispatch and support transportation resources to build efficient and cost-effective loads. This will be done by tracking daily performance in executing committed deliveries while meeting customers’ expectations. You will team together with internal and external customers, carriers and Dispatch Managers to meet KPI targets on safety, on-time delivery and retain targets. With customer satisfaction & service at the forefront, you will manage relationships with customers as the first point of contact for any transportation issues or inquiries relating to supply, products, assets and service interruptions and escalate as required. This role will be responsible for decisions and recommendations around several assets required for seasonal fluctuations in business, weather and supply interruptions. The responsibility also includes strategic planning, making product specification changes, meeting demand during supply outages and records and reports runouts or discrepancies within the business.

Your roles and responsibilities:

- Utilize technology to effectively gather and respond to requests for information for managers, drivers and customers
- Take ownership and is accountable until a problem is resolved
- Makes difficult and time sensitive decisions to support business objectives and customer needs
- Build loads for trucks and reviewing driver completions
- Bring forward any concerns to managers
- Able to forecast seasonal demands and resources
- Strong time management and problem-solving skills
- Perform other duties as required to support the overall team
- Produces outcomes that demonstrate an understanding of financial impacts

Professional skills
- Develops ways to work more effectively and shares knowledge with others
- Strategic planning for making product specification changes
- Time management skills for meeting demand during supply outages
- Drives efficiencies through research, analysis and evaluation of relevant information, including pre and post deliveries
- Applies creative approaches to proactively address business issues to achieve aligned solutions
- Strong distribution methodology to ensure delivery of the right quality/quantity of products to our customers, in the right timeframe
- Takes ownership for following through on promises, commitments and problem resolution
- Effective communicator, asks questions and checks for understanding regarding processes, procedures & policies
- Demonstrates and communicates Company values
- Team player that can accept shared responsibility
- Attention to detail and effective time management

Travel
- Travel is not a requirement for this position.

Education and experience
- Post-secondary education and/or equivalent experience in a customer service environment required
- 3-5 years related experience
- Previous exposure to the transportation industry would be considered an asset
- Must be able to work well in a team environment
- Problem solving skills and strong analytical skills
- Strong computer literacy

LI-Hybrid

Job Requirements - Work Experience

Job Requirements - Education

Location

Halifax, NS