Bilingual Debt Counsellor

1 week ago

North York, Canada Total Credit Recovery Full time

Are you a motivated individual? If so, then bring your expertise to Total Credit Recovery We need talented, passionate professionals who are motivated to succeed **You will be required **to work at our Toronto office at 225 Yorkland Blvd, North York, Ontario and will be compensated $22.00 per hour.**

**THE IDEAL CANDIDATE**
- Thrives in the art of communication whether it be written or verbal
- Enjoys navigating through challenges by providing innovative solutions
- Is a great negotiator
- Is bilingual (Fluent in both English & French)
- Is able to work independently and within a team to achieve performance goals Is detail oriented and can ensure adherence to regulatory requirements
- Thrives in a fast-paced environment
- Is legally able to work in Canada and successfully pass a criminal background check

**WHAT THE ROLE ENTAILS?**

Your role is primarily to contact consumers via the telephone to arrange payments for past due accounts in an engaging and professional manner. When speaking to customers you will:

- Propose solutions to address financial objectives such as debt management
- Research and evaluate consumer’s financial status, credit and ability to repay the loan
- Follow regulations and guidelines as per provincial, federal legislation and client specific directives
- Professionally and respectfully negotiate with customers and explore money sources to determine best possible arrangement
- Complete credit and loan information
- Cleary and concisely document the details of each call
- Counsel customers on credit consequences
- Request statements on delinquent accounts and forward irreconcilable accounts for legal action
- Review and update credit and loan files

**WHAT’s IN IT FOR YOU?**
- Competitive salary
- Paid training
- Commission, contests and bonus plans
- Vacation within the first year
- Great benefits including medical, dental and optical plans
- Friendly and fun work environment
- Opportunities for advancement

**About us**:
Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 400 employees in 4 offices across Canada.

**Job Type**: Fixed term contract
Contract length: 3 months

**Salary**: $22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

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