Client Coordinator, Vancouver Animal Emergency
2 weeks ago
The Client Coordinator, Referrals is accountable to the General Manager, our in-house Specialists, and hospital Medical Director. The structure and communication of each case will be lead by the veterinarian in charge and the referral coordinator will assist the care team with the duties listed below. The referral coordinator will also collaborate with other client care specialists and emergency department staff to provide consistent and seamless customer care to referral clients.
**Duties**
- Initiate and maintain referral files and medical records for future appointments to each individual specialist’s preferences and needs.
- Schedule initial consultations and recheck examinations with referral clients in a timely manner.
- Initiate and maintain ongoing communication with the referring veterinary community by sending specialist reports, being point person for any client communications, as well as communication liaison for specialist veterinarians as asked.
- Create standard estimates and develop in-depth knowledge of specialty veterinary conditions and procedures.
- Customize pertinent financial and care documents as requested by specialist vets.
- Possess a strong understanding of pet insurance policies as well as third-party financing options.
- Provide effective communication between the emergency care department and specialty care departments and any outside specialty service providers on-site.
- Prepare for next day appointments as needed including placing reminder calls, prepare files as needed in collaboration with specialist doctors and specialist support staff.
- Maintain the outpatient ultrasound schedule at VAERC.
- Assure specialty schedules are updated with any changes.
- Help organize CE events at VAERC
**Special Skills**
Knowledge of companion animal breeds, veterinary terminology, and common veterinary conditions and procedures is necessary for success in this role.
**What VCA Canada Offers**
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: _**We have the right fit for you**_
- **RRSP Employer 5% Match Program**:
- saving just got a lot easier with VCA Canada
- A caring culture of _**Wellness and Appreciation**_
- Access to amazing mini-courses
- Membership and professional association dues
- Wellness days, sick days, and vacation time
- Employee assistance program
- Continuing education benefits; paid to learn
- Exceptional career development: there is room to grow here
- Referral Bonus Rewards
- E-tools to assist with meditation, better sleep, exercise, and focus
- Virtual health care (telemedicine) offering quick access to quality care
- Opportunities to give back in your community through VCA initiatives
- Annual uniform allowance
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps
**Salary**: $17.00-$19.00 per hour
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
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