Credential Audit Analyst

2 weeks ago

Edmonton, Canada Norquest College Full time

**COMPETITION NUMBER: 1028**

**ENROLMENT & COMMUNICATIONS - ADMISSIONS & SUPPORTS**

NorQuesters are difference makers and we’re searching for someone with a passion for student access, success and a customer service focus to find ways forward and be boldly curious and intentionally courageous in helping make a difference in the lives of our learners as they navigate their educational journey.

Reporting to the Associate Registrar, Enrolment, the Credential Audit Analyst is responsible to ensure all student records are accurate, from matriculation through to graduation, including registration, grading, graduate checking, and academic advisement record set up and maintenance.

**HOW YOU WILL MAKE A DIFFERENCE**:
**Reporting and Analysis**
- Audit and analyze student records to identify potential graduates and check for completion / graduation status.
- Audit final grades to confirm eligibility to graduate.
- Monitor academic records and liaise with program leaders on complexities in the academic record.
- Support OR leadership and students in preparing for convocation.
- Query and monitor data related to student records, update accounts as needed.
- Investigate academic record discrepancies to ensure accuracy of the learner record

**Student communication**
- Respond to student and program inquiries about eligibility to graduate.
- Investigate and resolve concerns and issues related to graduation and enrolment verification requests.
- Provide specialized confirmation of registration letters and assist in completing forms for certification/licensing, as required.
- Manage requests for personal documents on the student file, abide by college policies and FOIP requirements for release of personal information, and contribute to building policies on student records management.

**System Maintenance**
- Ensure the accuracy of Academic Advisement set up in the Student Information System in alignment with program architecture approved by Advanced Education and Academic Council
- Maintain and troubleshoot MyCreds issues

**WHAT YOU BRING**:

- A Bachelor’s degree required; Business Administration, Library Science or Records Management preferred.
- 3 to 5 years of experience or related careers in a post-secondary setting is required.
- Equivalencies will be considered.
- Use of a student information system (PeopleSoft preferred).

**WHAT MAKES YOU A DIFFERENCE MAKER?**

**As a difference maker you brin**g**:

- Excellent communication skills - oral, written and interpersonal.
- Exceptional customer service and interpersonal skills required.
- Ability to plan and effectively manage a large volume of work with a high degree of accuracy and attention to detail
- Ability to interpret enrolment reports and trends and develop, recommend, or carry out activities to respond to emerging trends
- Critical thinking and problem-solving skills
- Accurate keyboarding skills
- Experience working with post-secondary transcripts and grades
- Intermediate knowledge of Microsoft Office suite of products (Word, Excel, Outlook).
- Must be able to remain calm in demanding situations and appropriately deal with stress resulting from situations.
- Knowledge of FOIP

**SALARY**:**$54,028 - $70,193 annually,**reflective upon what you bring AKA your education and experience with immediate access to our great pension and benefit programs.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:
This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

**Our Commitment to Equity, Diversity, and Inclusion**: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers - we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

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