Customer Service and Admin

1 week ago

Markham, Canada Cancard Inc. Full time

**Cancard Inc and Advaa Health**

**Location**: Markham (Toronto), ON

**Cancard Inc and Advaa Health** are seeking a dedicated and organized individual for a **3-month contract** position of **Customer Service and Admin**, with the potential for permanent employment. In this role, you will be an integral part of our team, providing exceptional customer service and administrative support to ensure smooth operations and a positive experience for our clients and partners.

**Cancard, Inc** is a multi-technology company operating in Markham (Toronto) since 1989. Both at Cancard and its sister business Advaa Health, we are pioneering the transformation of primary healthcare through technological innovation. Our mission is to empower primary care physicians by providing them with state-of-the-art digital tools and solutions that not only streamline their practice but also significantly reduce administrative burdens and operational costs. In an era where healthcare professionals face increasing paperwork and complex administrative tasks, we stand as a key partner in enabling physicians to focus on what truly matters—patient care.

**Key Responsibilities**:

- **Customer Service**:

- Resolve customer issues and complaints in a professional and efficient manner, escalating complex cases as needed
- Maintain detailed records of customer interactions and support requests
- Build and maintain positive relationships with customers, fostering loyalty and satisfaction
- **Administrative Support**:

- Provide administrative assistance to various teams, including scheduling appointments, managing calendars, and organizing meetings
- Prepare and maintain documents, reports, and presentations
- Assist with data entry and management, ensuring accuracy and completeness
- Manage office supplies and inventory, ensuring adequate stock levels
- Perform other administrative tasks as assigned

**Qualifications**:

- Bachelor's degree. MBA preferred
- Minimum 3 years of experience in customer service or administrative support
- Excellent communication and interpersonal skills
- **Bilingual (French and English) proficiency is an asset**:

- Strong organizational and time management skills
- Proficiency in Microsoft Office Suite or similar software
- Adept at using basic accounting software
- Ability to work independently and as part of a team
- A positive and customer-centric attitude

**What We Offer**:

- Competitive hourly rate of $35 for a 40-hour workweek
- Potential for permanent employment after the 3-month contract
- A dynamic and supportive work environment with opportunities for professional growth and development
- The chance to work with a company dedicated to transforming primary healthcare through technological innovation

We thank all applicants for their interest in joining Cancard, but only those selected for an interview will be contacted.

Cancard is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Type**: Fixed term contract
Contract length: 3 months

Pay: $35.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (required)

Work Location: In person

Expected start date: 2024-10-14

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