Hospitality Services Lead

**Come explore the Power of Possibility with a career at SPS**

We have an excellent opportunity for an experienced **Hospitality Services Lead **to come grow with our team in **Toronto, ON** This full-time position is ideal for someone with 3+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross functional team looking for someone eager to make a lasting contribution
- SPS offers a competitive benefits package including offerings of: paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, and a 401K with company match._

**Schedule: Typically Monday - Friday, 8AM-5PM**

**The impact you’ll make**:
No matter whether an employee comes into the office for an individual project or a team meeting, you know what to do to make them feel they have everything they need to be successful. They will appreciate the pristine lobby, your warm welcome, and business service center services/hospitality you upkeep to get them going in the right direction. When they know you genuinely care about the quality of their onsite work experience, you are operating at a level of excellence.

**What you will be doing**:

- Organize, confirm, process, and maintain employee check-ins/ check-outs for office desk locations and adapt for any changes.
- Provide employees with office desk location, conference rooms information, directions, and hospitality area information.
- Support the onsite business center, which may include office supply stocking, assisting with copy/print orders, conference room setup up, pantry inventory, or light facilities.
- Oversee administrative functions such as greeting guests, issuing badges, booking conference rooms, assisting callers with inquires, etc

**What we need from you**:

- 3+ year experience in hospitality, hotel, customer service, or equivalent.
- A positive and professional attitude with a willingness to go above and beyond for our customers.
- Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
- To be able to work both independently and in a team setting successfully.
- An ability to be bright, articulate, and neat in appearance.
- **About Us**_
- SPS is a global outsourcing organization that offers both business and document processing services. Our clients are Fortune 500 companies in sectors such as advertising, investment banking, corporate, fashion, finance, law, and other professional services SPS operates in more than 15 countries worldwide providing specialized workplace support functions in areas such as Administrative, Information Technology, Mailroom, Document Production, and other Guest Services._
- SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that leads to building careers._
- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity._ _SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law._

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Toronto, ON M5H 3M7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How long have you been using MS Office? And what is your proficiency in Teams and Outlook?
- If chosen your responsibilities are reception, events, invoicing, high level tracking of costs and items, inventory, communication via teams/outlook, light pantry duties. Please tell us your experiences in these responsibilities? Please elaborate.
- Do you have a high level customer service experience? If you do please elaborate and in what field is your customer service experience?
- This office is a high level banking culture. Professionalism is key as well as the ability to follow regulations and keep track of and notice small details. Please tell us why you are a good fit for this role?

**Experience**:

- Hospitality: 3 years (preferred)
- Receptionist: 2 years (preferred)
- Office supply stocking/ordering: 1 year (preferred)
- Guest services: 2 years (preferred)
- Customer service: 3 years (preferred