IT Support Specialist

**Bruce Auto Group is seeking a hands-on, customer-focused IT Support Technician to support our diverse operations: 11 Dealerships, 2 Body Shops, Corporate Head Office, and additional businesses across Nova Scotia. You’ll be part of a small, collaborative team that keeps about 300 users productive There’s lots of on-the-job training, but we’re looking for someone with a solid foundation in networking and day-to-day IT support.**:
**What You’ll Do**:

- **End-User Support (Primary)**: Provide timely L1/L2 support for Windows PCs, laptops, peripherals, printers, mobile devices, and common productivity apps (remote and onsite).

** Issue Resolution & Triage**: Diagnose, troubleshoot, repair, optimize, and document incidents (hardware, OS, network connectivity, printing, OEM/enterprise apps).

** Installations & Deployments**: Image/build PCs, join to domain/management tools, configure user profiles, set up new users and workstations.

** Networking Basics**: Assist with switches, access points, VLANs, VPN clients, and wireless connectivity; escalate complex issues as needed.

** Firewall/VPN Awareness**: Follow change procedures, assist with user VPN access and basic firewall rule verifications under guidance.

** Printing & Scanning**: Configure network printers/MFPs, manage drivers/queues, troubleshoot output quality and connectivity.

** Inventory & Lifecycle**: Track assets, maintain accurate records (procurement, deployment, retirements), and keep spare stock orderly.

** Software Support**: Support enterprise and OEM software used by dealerships (installation, updates, credentials, basic troubleshooting).

** Documentation**: Keep runbooks, tickets, and knowledge base articles up to date.

- **Customer Service**: Communicate clearly with non-technical users; set expectations and follow through to resolution.

**What You Already Know**:

- **Networking fundamentals**: IP addressing, DHCP/DNS, switching basics, wireless/AP concepts, and VPNs.

** Security & Firewalls**: Basic understanding of firewall concepts (allow/deny, NAT, rules) and secure access best practices.

** PC Fundamentals**: Windows 10/11 setup, drivers, updates, antivirus/EDR basics, and common troubleshooting methods.

** Printing**: Network printers/MFPs setup and support.

- **Ticketing & Documentation**: Comfortable using a helpdesk system and writing concise notes.

- **Experience with any of the following is a plus (we’ll train where needed)**:pfSense or similar firewalls, UniFi switches/APs, OpenVPN, 3CX/VoIP, Google Workspace/Microsoft 365, Bitdefender GravityZone, PBS Systems or other dealership software, asset management tools.

**Qualifications**:

- College or university diploma in a computer-related field or comparable work experience.- Strong troubleshooting mindset and a willingness to learn quickly on the job.- Clear, professional communication—written and verbal.- Valid driver’s license and Clean driving record

- Ability to lift/move typical IT equipment (PCs, monitors, printers) as needed.

**Why Join Bruce Auto Group?**:
At Bruce Auto Group, you will join a team of thinkers, doers, and innovators who have experience working in a dealership, a wealth of knowledge and a passion for the industry You will also work with a team that shares the same values of being collaborative, passionate, trusting, respectful, innovative, and accountable. We offer a competitive pay plan, comprehensive health & dental benefits (including a health spending account), a retirement savings plan with matching contributions, big discounts on products and services, career progression opportunities, paid personal days, and a fun, engaging work environment