Spa Coordinator

**Company**:Hammam Spa by Céla** **Join our Spa Family as a Spa Coordinator** **Benefits**: - The opportunity to work in a beautiful environment and to be part of a friendly and supportive team of experts. - Two weeks of paid annual vacation - 40% Staff discounts on retail and services - Health, Dental, Life Insurance and Critical Illness, Employee & Family Assistance Program (24/7 counselling, coaching and support), Dependent Life Benefits, and a $500 spending account for **full-time employees after 3 months** of continued employment. - Complimentary monthly manicure. - Continuous training and education on skincare and beauty lines. **Spa Overview**: The first Hammam Spa by Céla was founded by Celine Tadrissi in 2005 in Downtown Toronto, and for the past 18 years, Hammam Spa has been Canada’s top Day Spa, servicing the people of Toronto at its 602 King Street West location. The second location opened at Toronto’s Bayview Village mall in 2019. Hammam Spa by Céla is a full-service day that offers our clients a spiritual sanctuary from everyday life, providing one-of-a-kind spa experiences to soothe both body and spirit. Our history speaks to our belief in growth and evolution; however, we believe even more strongly that maintaining authenticity and a human connection is what makes Hammam Spa by Céla a beloved Toronto institution. We are deeply committed to providing every client with the most modern, effective treatments, using the most results-driven products, all delivered with the utmost care, dedication, and one-on-one attention. As a result, we’ve been able to build a reputation built on passion, hard work, knowledge, positivity, and privacy. **Position Overview**: we are looking for dynamic members to join our team Spa Coordinators play a vital role in the overall operation of Hammam spa. Working in tandem with small teams, the Spa Coordinators are responsible for using their superior time management, customer service, and problem-solving skills to oversee the smooth day-to-day operation of our business. Working an expedited 4-day work week including weekends, our Spa Coordinators enjoy work-life balance benefits. While providing exceptional customer service, the core functions of the Spa Coordinators’ duties range from answering phones, booking appointments, managing client intake, and handling payment. Ensuring guest satisfaction is the touchstone objective within this department. **Duties and Responsibilities**: - Abides by the Hammam Spa Policies and Procedures Guide - Conducts business in a warm and professional demeanour - Provides attentive and professional customer service - Ensures that all clients have up-to-date forms completed prior to entry to the spa - Provides guests with spa tours, familiarizing them with all spa amenities - Ability to effectively respond to all client queries including an explanation of services offered and spa etiquette - Speaks passionately about our spa ethos - Manages the spa’s daily schedule ensuring appointment availability is maximized, and service provider bookings are distributed according to spa protocol - Manages critical daily operations such as reporting, opening and closing procedures, assisting with group functions, and inventory - Adeptly manages call volume - Maintains cleanliness of the reception area - Manages client feedback and complaints with professionalism and patience - Demonstrates ability to educate clients and sell skincare and beauty lines; paying particular attention to closing sales on recommended products post-treatment - Attends all training and professional development workshops - Responsible for fostering a healthy attitude and working relationships with all coworkers and members of the management - Other tasks as assigned **Education and Experience**: - Minimum High School diploma - Graduate of post-secondary education preferred - Minimum two years in a Spa or related industry required - **Previous experience working with a booking system** **is considered an asset** **Requirements**: - Fluency in English, with strong verbal and written communications - Exceptional customer service skills - Excellent phone etiquette - Strong work ethic - Courteous, discreet, and professional demeanour - Ability to work well under pressure - A strong team player - Extremely organized with the ability to multi-task - Ability to sit or stand for extended periods of time - Must be well groomed, and abide by the spa dress code policy - *Hammam Spa By céla is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ - **All applicants must have legal permission to work in Canada in order to be considered._ - **This Position does not offer sponsorship of Work Visas._ **Job Types**: Full-time, Permanent **Sa