Installation and Repair Service Field Technician

23 hours ago

Hamilton, Canada Integrated Market Solutions Inc Full time

**Installation and Repair Service Field Technician - Full-Time**
- Company Phone & Vehicle Take home privileges for those that qualify._

**_Benefits: _** _Medical, Dental, Vision_

**Summary**

We are seeking, self-motivated, customer service focused individuals to be part of our team for the position of Cable Service Field Technician.

This position entails working indoors and outdoors, operating independently and providing quality customer service. Includes the installation, activation and repair of telecommunications service to the end user/customer. Liaison with customers, installing, activating or repairing associated telecommunications equipment such as Set-top boxes, modems, Wi-Fi, splitters, aerial and underground service wires to facilitate connectivity to the customer.

Full Paid Training is provided at $18.00 during training period ( 8-12 weeks).

**Responsibilities**
- Drive to and from residential and small business customer locations in a defined geographic area performing installation and repair services on behalf of our client’s appointment bookings.
- Receive and complete client issued work orders in a timely manner.
- Operate equipment and vehicle in a safe manner, ensuring adherence to company and clients safety program.
- Interact with customers in a professional and courteous manner to ensure that their work orders are completed as requested.
- Provide a high level of customer service ensuring that any escalations or concerns are addressed professionally.
- Assess and test RF and/or Wi-Fi signal levels in accordance with client set parameters Troubleshoot technical issues.
- Working in tight spaces (attics and crawl spaces) and working at heights (climbing ladders).
- Safe use of basic hand tools, Radio Frequency Meters, TDR’s and Multi Meters (Volt Meters), Cordless Drills, Saws etc.
- Work indoors and outdoors at the customer location.

**Requirements**:

- Previous experience installing and repairing CATV, Internet, Alarms and phones.
- Previous work experience in telecom installation and repair would be an asset
- Previous experience in Customer Service
- Ability to manage a physically demanding position which involves sitting, standing, bending, climbing, lifting, working at heights, define colours and in confined spaces.
- Strong communication skills, both written and verbal.
- A positive attitude and customer focused approach.
- Self-Motivated, ability to prioritize and organize work with little direction.
- Maintain a valid Class G Ontario driver’s license and provide a clean driver’s abstract annually.
- Successful completion of a criminal background check.

**Work Conditions**
- Evenings, holidays and weekend work may be required.
- Able to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 75 pounds), working at heights, in confined spaces and in all types of weather conditions.

**Salary**: $20.00-$24.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Day shift
- Evening shift

Licence/Certification:

- Class G Licence (preferred)

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