Spa Manager

6 days ago

Canmore, Canada Float Canmore Full time

**Job Summary**

**Responsibilities**
- Lead and supervise daily spa operations, ensuring high standards of service and guest satisfaction
- Recruit, train, and develop staff members to foster a professional and motivated team
- Oversee retail sales, merchandising, pricing strategies, and store management to maximize revenue
- Handle customer inquiries with professionalism using phone etiquette and excellent communication skills
- Implement marketing initiatives to promote services and products effectively
- Monitor inventory levels through purchasing and POS systems; coordinate with vendors for supplies
- Conduct performance evaluations, interviews, and training sessions to enhance team performance
- Ensure compliance with health & safety regulations and maintain a clean, organized environment
- Develop promotional campaigns to increase client engagement and retention

**Requirements**:

- Proven experience in retail management, sales management, or store management within a service-oriented environment
- Supervising experience with strong leadership capabilities in team management and training & development
- Proficiency in POS systems and purchasing procedures
- Excellent negotiation skills along with organizational skills and time management abilities
- Strong communication skills with a focus on customer service excellence and phone etiquette
- Ability to handle cash handling responsibilities accurately; experience in merchandising and pricing strategies is advantageous
- Leadership qualities with the ability to motivate staff while maintaining high standards of service delivery
- Must demonstrate organizational skills, math proficiency for bookkeeping tasks, and effective problem-solving abilities

Pay: $24.00-$30.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Store discount
- Wellness program

**Location**:

- Canmore, AB (preferred)

Work Location: In person

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