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User Support Technician
2 weeks ago
Work Term: Permanent
- Work Language: English
- Hours: 32 to 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
**Work setting**:
- Relocation costs not covered by employer
- Consulting firm
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
**Computer and technology knowledge**:
- Information Technology Infrastructure Library (ITIL)
- Jira
- Device drivers
- Networking software
- Networking hardware
- Internet
- Servers
- File management software
- Programming software
- Web service design
- Programming languages
- Software development
- Wireless networks
**Transportation/travel information**:
- Public transportation is available
**Work conditions and physical capabilities**:
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Other benefits**:
- Learning/training paid by employer
- Other benefits
- Parking available
