User Support Technician

2 days ago

Abbotsford, Canada cantel technologies inc Full time

**JOB REQUIREMENTS**:
**Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

**Experience**:

- Will train

**Work setting**:

- Telecommunications industry

**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

**Work conditions and physical capabilities**:

- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking

**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player

**HOW TO APPLY**:

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