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Client Service Administrator

2 weeks ago

Moncton, Canada Homesol Building Solutions Full time

We're on the lookout for a passionate Client Relations Administrator to join our dynamic team. If you thrive on delivering exceptional customer experiences and excel in clear, effective communication, we want to hear from you This role offers the chance to make a real impact while being part of a supportive and enthusiastic team.

**Benefits of joining our team**:

- Continuous learning opportunities for professional development and skills enhancement by working with seasoned professionals
- Career advancement with clear pathways for profession and personal achievement
- Collaborate in a supportive environment that fosters camaraderie and teamwork
- Enjoy health and dental coverage that supports both you and your family

**You will be responsible for**:

- Utilize navigation programs and other online tools to pinpoint precise serviceable regions
- Collaborating with internal teams to ensure customer satisfaction
- Utilizing CRM software to manage customer interactions, schedule appointments, confirm client details, provide summary notes
- Analyze customer feedback and provide strategic insights to improve overall customer experience
- Support project management initiatives related to customer service improvements

**Required Skillsets include**:

- Strong understanding of Customer Relationship Management (CRM) systems
- Ability to work with mínimal supervision, in an ever-changing environment
- Proficient in multitasking with strong typing skills
- Excellent communication skills both verbal and written
- Experience working within Microsoft Suite
- Ability to navigate through challenging tasks with confidence, using both critical thinking and problem-solving skills
- Prior experience in customer support roles
- Ability to effectively communicate with customers at all levels

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Wellness program

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Moncton, NB E1C 5Y6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)

Work Location: In person