Account Coordinator

As an Account Coordinator, you will be accountable and responsible for collaborating with the Key Account Manager to drive growth and retention of clients through successful management of selected key client accounts.
- Exceptional relationship building skills
- Professionalism
- Analytical and organizational skills ensuring client account performance is tracked and targets are met
- Collaboration skills working with the Key Account Manager providing account strategy creation, development and implementation
- Collaboration skills working across departments to deliver continuous improvements on client account performance, within budget and on time

Candybox Marketing is an award-winning full-service digital marketing agency with studios in Oakville, Ontario and Halifax, Nova Scotia. We have been recognized as one of Canada’s Fastest Growing Companies 3 years in a row and have been listed on the Great Places to Work list for 2021. We are a team of innovative marketers looking to make the web sweet

Relationships (Client + Candybox)
- Develop and cultivate strong “trust based” relationships with existing clients
- Cultivate positive and supportive relationships with internal teams
- Contribute to the constant improvement of Candybox systems, processes, and tools for maintaining successful key account management
- Maintain up to date Toggl and Monday Boards as per department process requirements

Account Management (Team Members)
- Execute key digital marketing account tasks as assigned to meet clients’ digital marketing objectives
- Foster collaboration with team members in developing optimization/marketing strategies
- Execute client marketing strategies based on assigned tasks received from the Account Manager
- Collaborate with the Account Manager to analyze and assess client account situations and strategize solutions
- Create digital campaign reports and account performance data with the support of individual service owners share with the Account Manager
- Participate in weekly stand-up meetings, brainstorming, monthly touchpoints, prepare meeting agendas and conduct meeting wrap-ups and follow-ups

Client Leadership (Account Performance)
- Participate in the strategic account planning process with cross department collaboration capturing meeting minutes, action items and task owners to share with the Account Manager for presenting to the COO and CEO
- Compile data to capitalize on and close upsell opportunities
- Provide recommendations to the Account Manager based on performance data, that result in successful marketing results
- Provide client focused communications on campaign performance including effectiveness, targeting and strategy
- Execute the successful onboarding experience with clients, acquire assets, access to required accounts, and lead discovery intake questionnaire or meeting
- Assist with the creation and development of marketing briefs for internal stakeholders
- Participate in project brainstorming to improve the successful Candybox client onboarding experience
- Execute client-focused communications on campaign performance including effectiveness, targeting and strategy
- Work with Team Leads, COO and CEO on new initiatives as needed

Requirements for the role
- Marketing graduate or relevant experience
- 1+ years experience with SEO/SEM, PPC & content strategy
- 1+ years of experience with CRM software
- 1+ years of experience in campaign execution & project management experience
- 1+ years history of hitting clear KPIs and targets around revenue and results
- 1+ year of account management / customer service experience
- Easily learn new software (reporting, tracking etc)
- Proficient in an Apple and Google Drive environment
- Acts with Integrity
- Self-Managed
- Accountable
- Problem Solver
- Do what you say you will do
- Consistently demonstrates positive behaviour
- Takes Initiative
- Strong Work Ethic
- Punctual
- Builds Trust & Relationships
- Engages positively with others
- Effective Listener
- Capitalizes on up-selling opportunities
- Effective Communicator
- Results Oriented
- Achievement Driven
- Analyze and Predict
- Creative
- Work well under pressure
- Positively acts on Feedback

What we offer
- Competitive salary
- Health benefits (dental, eye care, physio, medical, massage, and more)
- Hybrid work structure [In-studio + Remote]
- Quarterly bonuses based on performance and company success
- Group RRSP Participation

**Start Date**: ASAP

**Job Types**: Full-time, Permanent, Hybrid [In-Studio + Remote]
- We currently use a hybrid work structure, working both remotely AND in the studio. The successful applicant will be local and able to drive within the GTA for in-studio work days and/or client meetings.