Product Solutions

**PRODUCT SOLUTIONS - MANAGER**: **THE TEAM**: ICG’s solutions are rooted in delivering high quality, reliable enterprise grade solutions for top Global brands such as Twitter, Microsoft, and Bausch & Lomb. We deliver in a fast-paced, ever changing, and innovative environment underpinned by strong delivery management all the while maintaining a high level of security practices for PCI and ISO27001 compliancy. **WHO WE NEED?**: We are seeking an individual to fill the position of Manager - Product Solutions to join our team For this role, the product solutions manager supports all departments and focuses on organizing and implementing IC Group solutions utilizing our evolving “Dev Ops” model. **Key Roles & Responsibilities**: **SOLUTIONS SPECIALISTS TEAM LEADERSHIP [40%]**: - Proactively coach and lead the Solutions team to develop a strong solution strategy that delivers business outcomes and meets or exceeds customer expectations, all within the corporate boundaries of scope, security, budget and time. - Developing, maintaining, and delivery of coaching, and professional development plans. Reviewing individual and team performance on areas of knowledge and skills improvement aligning to ICGs goals, to continually create a high-performance team. - Leading by example, you will provide regular two-way consultation with the team providing guidance, inspiration, engagement and feedback. - Through reviews, analyze performance weaknesses and discover training needs while balancing positive contributions. - Regular/Continuous performance reviews and individual meetings is a common occurrence in this role. - Oversight to ensure adherence to corporate policies and managing communications when issues arise, and functions of Solution Team are effectively executed. **SOLUTIONS MANAGEMENT [20%]**: - Support VP of Product and Solutions with evolution of IC Group internal and external platforms, products and solutions including market fit (as required). - Improve and implement the appropriate technical and process solutions within the teams, particularly as we grow and scale by working with Delivery and Engineering Leads. - Provide the blend of business and technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing systems. - Manage & evaluate new and existing business & technological partners. - Maintain awareness of technology standards and trends and make recommendations around new implementations. - Build and maintain the business case for products, including market opportunity models, user personas, and top use cases. - Create & adjust the product roadmap based on the scope and feasibility input from Executive Leadership, Technical Managers and key stakeholders. **DELIVERY SUPPORT [20%]**: - Collaborate with other executive and functional leaders to anticipate and respond to solutions for customers. - Delivery of strategy and professional service components as required for Customer initiatives - Support Relationship management for select and appropriate vendors/partners/providers where required (part of the Vendor Mgmt Team) - Focused on ISO27001 and PCI compliance and related data security needs - Define and manage both functional and non-functional requirements across multiple projects at a given time for both internal and external stakeholders. - Liaise with external stakeholders to support design and implementation of solutions. - Support the Quality Assurance cycle by assisting the testing team, and work with business owners to develop test case scenarios for functional enhancements - often a hands-on approach to testing where applicable - Support Project Management team with budget estimates, timeline development and oversight support during project execution. - Continually monitor, manage, and action on tasks to ensure solutions are always delivered with high quality and attention to detail. **SALES SUPPORT [15%]**: - Participate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events). - Participate in sales enablement activities (proposals, training, presentations, reviews, etc.) - Utilizing IC Group’s pricing guidelines, provide pricing for sales initiatives. **SPECIAL INITIATIVES MANAGEMENT [