Restaurant Supervisor

Niagara Clifton Group is currently hiring a **Supervisor** for our **Niagara** **Clifton Family** **Restaurant.**

Niagara Clifton Family Restaurant is a high-volume local staple, serving up all the homestyle favourites at breakfast, lunch, and dinner. Located right in the heart of Clifton Hill, our guests enjoy quality service along with classic meal options at a great price.

**Job Summary**:
Reporting to the General Manager, this vital role will support the operations of the restaurant by ensuring the best customer experience with the highest service and quality standards.

**Shifts**: Days, evenings, weekends, and holidays.

**Job Type**: Full-Time

**Compensation**:$20.00 per hour.

**Why Choose the Niagara Clifton Group Team?**
- Fun, team-oriented, and dynamic work atmosphere
- Discounts on retail merchandise, quick service food, and dining
- Complimentary passes to our exciting attractions
- Experienced and supportive Management team
- Opportunity for growth and development
- On-site Security Team and Free Staff Parking
- Safe and Healthy Work Environment

**Responsibilities**:

- Lead by example by maintaining a professional, positive, and friendly attitude that demonstrates a passion for providing genuine and exceptional hospitality toward all guests and employees;
- Encourage and foster a fun and safe atmosphere for staff and guests;
- Comply with, and champion, all Company policies and procedures, food safety and sanitation, and workplace safety guidelines, rules, and regulations;
- Provide incredible guest service by greeting guests promptly, answering questions in a friendly manner, proactively helping and providing accurate and timely information, making food and drink recommendations, and accommodating special requests;
- Unload, breakdown, and stock supply and product deliveries, ensuring product rotation for freshness following First In First Out guidelines;
- knowledgeable of positions to provide guidance and support, including but not limited to, serving, cashier, food running and expo as needed;
- Ensure diligent cash and point-of-sale controls and adhere to strict cash management procedures;
- Ensure high appearance and presentation standards for the restaurant are consistently achieved; and
- Perform other duties as assigned by Management as needed.

**Qualifications**:

- 1+ year of high-volume restaurant supervisory experience.
- Exceptional customer service and interpersonal skills.
- Reading, writing, basic math, and verbal communication skills.
- Detail oriented with strong organizational, time management, and problem-solving skills.
- Available to work varied schedules (days, afternoons, evenings, weekends, and holidays) to support the hours of operation.
- 2+ years of comparable restaurant management or supervisory experience directing work, training, and educating team members required;
- Smart Serve certificate required;
- Food handling certificate required; and
- First Aid Certification an asset.

**How to Apply**:

- Niagara Clifton Group is an equal opportunity employer committed to building a diverse workforce. Niagara Clifton Group believes in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation._

Pay: $20.00 per hour

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Niagara Falls, ON L2G 3N5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Restaurant: 3 years (required)
- Food service: 3 years (required)
- Supervising: 1 year (required)

Work Location: In person