Product Manager

A division of Metro Supply Chain Inc, Clear Destination is a cutting-edge software provider specializing in last-mile logistics solutions for third-party logistics (3PL) companies. We are dedicated to optimizing the final stage of delivery to improve speed, accuracy, and customer satisfaction. Our platform enables businesses to streamline their operations and provide a seamless delivery experience to their customers. As we continue to grow, we are seeking a highly skilled and dynamic Product Manager to help shape the future of our last-mile logistics software.
**Position Overview**:
As a Product Manager, you will lead the strategic and tactical product definition of our last-mile logistics software solutions. This role combines both the high-level vision-setting responsibilities of a Product Manager and the detailed, execution-focused duties of a Product Owner. You will work closely with cross-functional teams,
customers, and stakeholders to define, prioritize, and deliver features that solve real-world problems in the last mile delivery process.
**Product Strategy and Vision**:

- Develop and communicate a clear product vision and strategy for our last-mile logistics software, aligning with the company’s business goals.
- Conduct research into industry trends, customer needs, and market opportunities to shape the product roadmap.
- Collaborate with senior leadership to prioritize features that will drive business outcomes, such as delivery efficiency, route optimization, and customer experience.
- Evaluate competitive products in the last-mile delivery space to identify opportunities for differentiation.
- Own the documentation of the product.

**Stakeholder Collaboration**:

- Act as a liaison between customers, business stakeholders, and internal teams (engineering, design, sales, customer success, etc.).
- Gather, analyze, and prioritize feedback from stakeholders, including logistics teams, end-users, and customers, to inform product decisions.
- Advocate for customer needs while balancing them with the company’s strategic objectives and technical constraints.

**Product Development and Delivery**:

- Define detailed user stories, product requirements, and acceptance criteria for new features and product enhancements.
- Collaborate with engineering and design teams to ensure timely and efficient delivery of features that meet customer expectations and business needs.
- Manage the product backlog, ensuring prioritization of high-value tasks that align with overall strategy.
- Participate in agile ceremonies, including sprint planning, standups, retrospectives, and reviews to ensure alignment and delivery.

**Metrics and Continuous Improvement**:

- Define and track key performance indicators (KPIs) for product performance, such as delivery times, customer satisfaction, and operational efficiency.
- Analyze product usage data and customer feedback to identify opportunities for continuous improvement.
- Conduct analysis and other experiments to validate product assumptions and measure the success of new features.
- Work closely with support teams to address post-launch issues and gather actionable insights for future iterations.

**Required Skills & Experience**:

- 5+ years of experience as a Product Manager, Product Owner, or similar hybrid role in the logistics, 3PL, or SaaS industry.
- Strong understanding of last-mile delivery logistics, including route optimization, delivery management, and real-time tracking.
- Experience with agile product development methodologies, including writing user stories, managing backlogs, and participating in sprints.
- Proven ability to communicate effectively with cross-functional teams, customers, and stakeholders.
- Strong problem-solving skills and the ability to make data-driven decisions.
- Ability to prioritize and balance competing demands and deliverables in a fast-paced environment.
- Experience using product management tools like Jira, Confluence, or similar platforms.
- Excellent written and verbal communication skills.
- Bilingual (French and English)

**Preferred Qualifications**:

- Experience in last-mile delivery or transportation management systems (TMS).
- Familiarity with mobile app development for drivers and real-time logistics tracking.
- Strong analytical background with experience in data analysis and user behavior analysis.
- Knowledge of UI/UX best practices or experience collaborating with UI/UX teams.
- A background in software engineering or a technical understanding to effectively collaborate with development teams.

**Now let’s talk Perks**:

- Remote work
- Attractive compensation package
- An Agile environment that is great, experienced and fun
- Training and tuition reimbursement programs
- Full health and benefit plan, with Wellness account
- RRSP/DPSP
- Valued work-life balance
- Great coworkers and leaders
- Employee gatherings throughout the year to celebrate our victories and to get to know one another.