Junior Field Service Specialist

Location: Ontario Remote Worker, Canada

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

**Junior Field Service Specialist**

**_Toronto, ON _**

**_This position is primarily based in a customer location or will require regular travel to and from one or more customer sites to perform the essential functions of the position._**
- Position Summary: _

The Junior Field Service Specialist is the Maintenance Engineering focal point and is responsible for providing maintenance recommendations and technical assistance to both internal and external Line Maintenance teams on the Thales IFEC System, as it relates to operation, maintenance, and troubleshooting.
They will contribute to the continuous improvement process of the central organization by sharing and implementing maintenance best practices and providing feedback on tools and activities.
The Junior Field Service Specialist may be exposed to more than one Thales IFEC system and must learn to support a wide variety of systems installed on common commercial jetliners.
- Essential Functions / Key Areas of Responsibility:_
- Provide IFEC maintenance and troubleshooting expertise (remotely or onsite) to airline Line Maintenance teams.
- Participate in system installation and retrofit activities on aircraft (including witnessing or running SIP or GFTP).
- Provide field support (including maintenance calls, customer support requests, etc.) to help ensure timely dispatch of aircraft with a high level of IFEC system performance and customer satisfaction.
- Investigate critical in-service events (e.g., executive complaints, extended dark flights, etc.) and lead efforts to resolution.
- Provide back-office maintenance recommendations for non-performing or chronic aircraft.
- Identify systemic issues based on repetitive maintenance actions performed, feedback, or reports from key stakeholders (including customers, cabin crew, line maintenance, engineering, etc.).
- Create, update, and validate technical maintenance or installation data (MPD, AMM, SBs, SIP/GFTP).
- Prepare and distribute activity reports to key stakeholders (e.g., PMs, customers, executive management, etc.).
- Provide feedback and input for improvements to monitoring tools (ground tools, parsers, on-wing tools) and processes.
- Continuously learn and train on new products, new functions, and performance issues by working closely with applicable departments such as Customer Support Engineering, Central Operations, Customer Programs, and Repair Stations.
- Maintain the ability to travel on short notice to customer locations worldwide.
- Maintain a preparedness, and valid passport, for extended periods away from the home location, domestically or abroad.
- The preceding functions are provided as examples of the type of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind work assignments and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Minimum Requirements:_
- High School Diploma or General Education Development (GED) Diploma is required as a minimum qualification.
- Must be able to read and interpret documents such as technical publications, flight line procedures, safety rules, operating and maintenance instructions, and procedural manuals.
- Must be capable of interpreting mechanical and electrical wiring diagrams.
- Must be contactable outside of normal office hours to provide technical support to the organization on an “on-call” basis.
- The demands of the installation may require flexible and/or extended work hours to meet the release of the aircraft. Work shifts may vary - flexibility is required.
- Must be willing to be on the road for extended periods of time and able to adapt to and respect foreign customs and cultures.
- May be required to travel to different Maintenance, Repair, and Overhaul (MRO) facilities as the needs of the service dictate; some locations may be in an unstable political environment.
- Must have a valid passport and the ability to travel outside the country in which the position is located.
- Travel: Up to 50%.
- Be a self-starter who can operate with mínimal supervision in potentially less-than-optimal working environments.
- Have a demonstrated ability to work both independently and as a team member, and provide regular status reports of issue progress.
- Have the ability to clearly communicate at all levels of the organization, as well as with external customers and Field/Repair Shop personnel through verbal and written communi