Assistant Vice President, Third Party Residential Underwriting

We are hiring an Assistant Vice President, Third Party Residential Underwriting
**Reporting To**: Vice President, Residential Underwriting
**Full-Time/Part
- Time**: Full Time
**Posting Date**: November 4, 2025
**Closing Date**: November 7, 2025
**Hours of Work**: 8:30 a.m. - 5:00 p.m.
**Grade**: 20.7
**Office Location**: Toronto, ON
**What we offer**:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
- Eligibility for benefits is dependent on the terms of employment

**The Opportunity**:
The Third Party Residential Underwriting Division, as a Division of First National Financial provides underwriting expertise and services on behalf of other financial institutions to the Canadian Mortgage Broker channel.
**Management Responsibilities**:

- Manage workflow so that established turn-around targets are met
- Review internal and external auditing results to ensure company guidelines and procedures are properly adhered to
- Implement appropriate action plans to ensure teams are in compliance with policies and processes
- Communicate monthly status reports to the team
- Control and manage the branch’s underwriting activities adhering to the underwriting guidelines
- Analyze credit and property risk
- Communicate policy changes and updates to division
- Build and maintain broker relationships including escalations and concerns
- Build and maintain third party client relationship
- Communicate rate changes
- Develop and maintain relationships with brokers to build loyalty to the Third Party Underwriting team.
- Attend management meetings
- Adheres to policies/procedures to ensure AML requirements are met, when applicable
- Complete special projects as assigned

**Team Management Responsibilities**:

- Ensure the team has a solid understanding of clients’ policies, product knowledge and industry standards
- Provide direction to team members on policy interpretation/corporate lending guidelines
- Facilitate regular team meetings to provide updates on team performance, communicating changes in policies and procedures, and linking company and department goals to individual performance
- Encourage participation and feedback from team leaders on how to continuously improve processes
- Identify team and individual performance gaps; communicate performance gaps, sets action plans and provide training to improve performance
- Provide feedback to team leaders on various quality audit reviews
- Coach Managers on performance and customer service expectations, providing specific training in key skill areas, as necessary
- Participate in the recruitment process
- Salary administration
- Conduct annual performance reviews and set performance goals, as well as, have checkpoint meetings with individuals throughout the year, as necessary

**The Requirements Needed**:

- Post-secondary education and/or equivalent work experience preferred
- People management skills—coaching, feedback, development of individuals and teams
- Ability to build and maintain positive relationships
- Strong aptitude for service excellence
- Ability to manage and resolve conflict
- Strong communication skills—both written and verbal
- Strong analytical skills
- Organizational and time management skills
- Positive team player with desire and ability to mentor others
- Effective problem solving and decision making skills
- Fully competent in working with basic pc software and working knowledge of the suite of Microsoft office products
- Ability to manage pressure in an environment of high volume processing with tight turnaround times

**Education/Certification/Experience Requirements**:

- Post-secondary education and/or equivalent work experience preferred
- Management experience
- Strong interpersonal and communication skills
- Proven organizational skills and demonstrated ability to prioritize and multi-task
- Demonstrated ability to:

- Analyze information and make confident decisions
- Build client/customer relationships
- Create a team environment
- Give constructive feedback
- Lead and motivate others
- Set and communicate goals

**Working Environment and Physical Demands Analysis**:

- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ong