Emergency Assistance Coordinator

2 weeks ago

Markham, Canada National Healthcare Solutions, Inc. Full time

**EMERGENCY ASSISTANCE COORDINATOR**

Epic Health Solutions

Markham ON, Canada

**JOB DETAILS**

**Job Type**: full-time

Hours: shift position rotating night/evenings, weekends, holidays

Location: Ontario

**BENEFITS**

Dental care

Extended health care

RRSP match

Hybrid Schedule

**FULL JOB DESCRIPTION**

Epic Health Solutions® is looking for top talent to join its team of professionals Epic Health Solutions® is a one-stop shop that provides network solutions, healthcare management, and medical assistance for international clients in the Americas. With operational hubs in Toronto, Miami, Panama City, and Guayaquil, Epic Health Solutions® brings a strong legacy of experience and in-depth knowledge gained from 35+ years in a challenging and ever-evolving marketplace. Part of an award-winning enterprise group, the affiliated healthcare companies have more than 450 employees worldwide.

**Position Summary**

**Essential Duties and Responsibilities**

The essential functions include, but are not limited to the following:

- Coordinate with Medical Providers for direct billing when possible and send the corresponding documentation.
- Answer provider calls requesting policy coverage information.
- Open cases and claims in our CRM system following set guidelines, methodology and processes.
- Collaborate with other members of the team to ensure quick resolution of cases/situations.
- Follow up on cases and communicate with insured/ corporate client and Medical Providers when necessary.
- Create a good rapport with providers in the network and outside the network.
- Work closely with Case Management and Claims to ensure client/insured receives proper care/follow up.
- Maintain professional and technical knowledge.

**Qualifications/Requirements**:

- High School Diploma or three or more years of experience in insurance and/or customer service.
- Excellent customer service skills.
- Bilingual - English and Portuguese (Spanish a plus)
- Ability to interact with customers, clients, and medical providers in English verbally and in writing.
- Accurate data entry skills including reasonable typing speed.
- Flexible to work rotating shifts, including evenings, weekends and holidays (night shifts if business needs require).

**Working Conditions**

General office working conditions.

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee will be required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. Manual dexterity is required to use desktop computer and peripherals. Exposure to variable weather conditions is likely.

**Work Environment**

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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