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Employment Counsellor

3 weeks ago

North York, Canada Newcomer Women's Services Toronto Full time

**Position Title**:Employment Counsellor

**Reporting to**: Manager, Labour Market Orientation & Settlement Programs

**Working Hours**: This is a full time temporary contract position until December 31, 2024 with the possibility of extension pending funding approval. (35 hours/week).

Hours of work will be determined by the Manager. Our operation hours are 9:00 am - 5:00 pm. This position is required to work evenings and weekends.

**Working location**:This position requires in person work from the office 5 days a week at 245 Fairview Mall Drive, North York and within the community including refugee shelters, libraries, hotels and community centers.

**Hourly rate**: $29.04 per hour

**Deadline**:11:59 PM EST October 4, 2024**

**Position Summary**

The Employment Counsellor is the first point of contact for all NEW job seekers; their job is to welcome people and convey a friendly, professional, knowledgeable and efficient atmosphere. Their role is as the ‘anchor’ to the job search/case management process and assess client needs. This position requires a responsive employment counselor who is client focused and knowledgeable re: the Employment Ontario model and job search barriers. You are collaborative, take initiative, and work within the policies and are accountable and responsible for specific targets. You are a lifelong learner, who is passionate about connecting marginalized community members to employment opportunities.

**About NEW**

The Newcomer Women’s Services Toronto (NEW) is an award winning not-for-profit charity organization that was founded by a group of Latin American refugees in 1983 with a vision of strong women building strong communities. A multi-service agency with operations in three Toronto locations serving 6000+ Immigrants and Refugees annually. The agency was awarded a Non-profit Employer of Choice Award in 2020 The Canadian Non-profit Employer of ChoiceTM

Awards (NEOC) recognizes organizations across Canada that have committed themselves to better business management practices to achieve their mission. With almost 40 years of operations, NEW has been providing settlement, employment, youth programs and services, as well as English language training for newcomers and immigrants. NEW also delivers special programs focused on immigrant women empowerment, leadership and skills development, and mentorship and career advancement for immigrant and refugee women.

**Duties and Responsibilities**
- Conduct motivational interviewing at intake within a Sustainable Livelihoods Framework: The framework focuses on understanding the context that creates and perpetuates a client’svulnerability to poverty, to support more active, strategic interventions. It focuses on a client’s assets rather than deficits. Assets can range from access to the basics of food, finances, and shelter to social networks to individual skill and knowledge to self-confidence, self-esteem, and personal resilience
- Assess clients eligibility and suitability to access employment services.
- Ensure intake paperwork is completed for minimum 30 booked clients on a monthly basis; each intake takes approximately 30 minutes
- Ensure all clients information, intake, registration and service plan is documented in each client physical files as well as on the agency database system.
- Provide employment/training information and referrals on the phone, online and inperson.
- Fill out intake forms and start the client file
- Refer clients for service coordination outcomes; appropriate resources and programs for clients’ specific needs (health centers, legal clinics, childcare centers, educational institutions, etc.).
- Accept referred clients from internal team, Ontario Works and facilitate internal referrals to LINC, NSP and OW training programs on site at NEW.
- Meet customer service standards of returning client calls within 24 hours; and clients avoid waiting for more than one week.
- Complete a holistic assessment and provide accurate up-to-date information, orientation, referrals and support for designated caseload clients on an as needed basis.
- Conducts weekly follow ups with clients, which consist of: cold calling employers, connect clients to employers through LinkedIn, accompanying clients to networking opportunities, tailoring resumes to specific job postings, etc.
- Identify barriers to employment/training and assist clients onsite with job readiness skills, job search strategies, writing résumé, cover letters and job interview preparation.
- Assess need for assistance such as rehabilitation, financial aid or further vocational training and refer clients to the appropriate services.
- Maintain client service record and relevant documentation (weekly)
- Collect labor market information for clients regarding job openings on a weekly basis.
- Facilitate monthly workshops designed to connect clients to local employers.
- Meet high standards of customer service and ensure proactive case management.

**Team C