Help Desk/ IT Support Foundry

2 days ago

Vancouver, Canada Providence Healthcare Full time

**Article Flag: Mandatory Vaccination Please Note**:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

**Summary**:
**Qualifications / Skills and Education**:
Education
Graduation from a computer systems technology diploma program plus two (2) years’ recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities
Demonstrated knowledge and understanding of technology, hardware, software, networks and operating systems including Apple and Windows OS.
Ability to identify, investigate, assess, document, and resolve software and hardware problems.
Ability to problem-solve and develop solutions.
Ability to plan, organize, prioritize work, and meet deadlines under pressure.
Ability to communicate effectively both verbally and in writing.
Ability to work effectively, both independently and as part of a team.
Ability to orient and train.
Ability to operate related equipment.
Physical ability to perform the duties of the position.

**Duties and Responsibilities**:
Installs, tests, and configures new workstations, peripheral equipment and software to support FCO staff, when required.
Works with vendors and Foundry Product Owners to ensure maintenance and repair of software enhancements and solutions and communicates these internally to impacted staff at Foundry centres.
Identifies requirements for new and modified computer hardware and software, and makes recommendations when required, coordinates the delivery and installation.
Participates in meetings with the Foundry Central Office team as required.
Performs other related duties as assigned.

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