Manager of Dog Daycare and Grooming Salon

2 weeks ago

Toronto, Canada Dog World Resort & Spa Full time

**Job description**

**MUST HAVE EXPERIENCE PROFESSIONALLY IN THE PET CARE INDUSTRY OR AS A MANAGER OUT OF THE PET CARE INDUSTRY**
- You LOVE dogs You love taking care of dogs, dancing with dogs, taking pictures of dogs, feeding dogs and everything else dog related
- You are a self-starter and can take initiative
- You have a positive can-do attitude and thrive in a team environment.
- You are punctual, reliable and detail oriented.
- Looking to learn and grow in a company that is always changing and evolving.
- Able to take constructive criticism and feedback.
- You don’t mind getting a little dirty or furry.
- You are in good physical condition to clean, lift and be on your feet for 6+ hours
- You can work with a large group, variety of sizes, personalities, and ages of dogs
- You are at least 18 years of age and **out of high school**:

- **MUST HAVE EXPERIENCE IN THE PET CARE INDUSTRY PROFESSIONALLY **(those with managerial experience out of the pet care industry will be considered as well)

**JOB DESCRIPTION/RESPONSIBILITIES**:
Reception duties:

- be able to speak calmly and professionally to all customers
- **be upbeat and super friendly**:

- schedule appointments
- check dogs in and out
- clean & tidy up facility

Manager duties:

- problem solver
- be able to answer customer questions and concerns in a professional and nice manner
- Ability to coordinate and operate day to day without supervision
- Ensure all staff members maintain a clean facility at all times
- Prepare staffing, maintenance and cleaning schedules on a daily and weekly basis
- Create a friendly and welcoming environment for clients and ensure excellent customer service at all times
- Must be able to work closely with other staff, in a positive, practical manner;
- Assist customers with standard account & client related requests.
- Take photos of our canine guests and overseeing social media presence
- Take client bookings with accuracy
- Verify vaccinations, confirm reservations, schedule daycare/boarding details
- Maintain inventory of supplies and retail products
- Contact clients in case of emergencies and/or if additional information is required
- Assist with customer service issues that arise
- Maintain employee schedule and resolve immediate needs, conflicts and absences
- Implement and continue new and on-going training program of staff
- Provide good leadership and communication with daycare staff
- Other duties as assigned by supervisors

Job requirements:
**This job is **_**PHYSICALLY and MENTALLY DEMANDING**_**. **Working with dogs in an off-leash daycare environment requires employees to pay attention to detail, be quick-thinking and have physical endurance (to walk, lift and clean). This job may not be suitable for all people.

**PLEASE NOTE* **Punctual and regular work. Reliability is a must when working with live animals. Last-minute shift cancellations are not possible when working with live animals. Applicants must be willing and ready to work on all major holidays.

MUST SUBMIT A RESUME AND COVER LETTER

**Job Types**: Permanent, Full-time, Part-time

**Salary**: From $18.00 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Why do you think you'd be a good fit for this position?

**Experience**:

- professional pet care: 1 year (preferred)
- managerial: 1 year (preferred)

Work Location: One location

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