Manager in Training

Position Description:
The Manager in Training is responsible for maximizing store sales, managing wage cost, ensuring customer satisfaction and employee training and development. The Manager in Training achieves these goals by meeting the Company’s 7 Corporate Objectives, adhering to Company policies and procedures and by being a strong and respected role model to
all team members.

Duties and Responsibilities:
Duties and responsibilities include, but are not limited to, the following:
Training, Coaching and Development:

- Partner with the Store Manager to ensure all necessary training for the position is completed
- Actively participate in their own training by putting into practice what has been learned
- Provide fair, ongoing and effective training and coaching to all employees so that they can successfully execute their jobs, by using all available training resources to maximum benefit
- Regularly assess employee performance using available tools and provide constructive feedback on progress and development
- Partner with the Store Manager to hold employees accountable through a fair and consistent performance management process
- Partner with the Store Manager to counsel and effectively resolve team performance issues through effective coaching and the use of Performance Improvement Plans and Development Plans
- Provide training and ensure compliance with all Company policies (e.g. HR, Administration, Loss Prevention)
- Provide coaching to employees in accordance with the Company’s performance management policies
- Recommend termination of employment when all training and coaching methods have been exhausted and additional termination criteria has been met
- Complete necessary health and safety training and partner with the Store Manager to ensure employees meet and adhere to corporate health and safety policy requirements that contribute to a safe work place

Hiring and Succession Planning:

- Partner with the Store Manager to conduct interviews and extend offers of employment, providing new hire criteria is met
- Conduct pre-employment checks on potential hires (e.g. reference checks)
- Assist in retaining the best talent by contributing to creating an environment where fair and just management is practiced and employees feel valued and respected
- Recommend employees for promotion/demotion

Customer Service Excellence:

- Ensure all employees are committed to providing exceptional customer service, with the support of current customer service tools
- Ensure all customers have a memorable and enjoyable shopping experience at all times, by providing friendly and knowledgeable service including product benefits and features
- Ensure the store is neat, clean and organized (NCO) at all times, including the stockroom/backroom and washrooms
- Respond appropriately to customer inquiries and concerns and make decisions, whenever possible, in favour of the customer
- Project professionalism and Company image by adhering to Company dress code policies

Time Management:

- Effectively utilize time management skills to meet Company objectives, within set timelines
- Assign and distribute duties to employees

Sales and Wage Cost:

- Assist in ensuring store meets sales and wage cost objectives
- Provide support to ensure successful inventory management, including the prompt completion of markdowns

Visual Merchandising:

- Partner with the Store Manager to ensure visual merchandising and marketing directions are implemented as per visual directives, within required timeframes
- Participate in the execution of visual launches
- Ensure effective maintenance of Company visual merchandising standards
- Partner with the Store Manager to provide guidance to the visual team in terms of visual execution
- Maintain a solid understanding of colours, fabrics, trends and designs, including an ability to maximize fashion knowledge

Loss Prevention:

- Assist in loss prevention training for all employees
- Ensure loss prevention policies and practices are adhered to, in order to achieve shrink target
- Conduct employee bag checks before and after an employee’s shift
- Notify the Store Manager and/or the District Loss Prevention Manager of any loss prevention related concerns

Working Conditions:

- Store level
- Available to work a flexible schedule to meet the needs of the business (evenings, weekends and holidays)
- Physically demanding work in a store environment
- Standing on your feet for an extended period of time
- Ability to lift and carry up to 50 pounds
- Ability to climb ladders

Qualifications:

- High School diploma
- 1+ years’ experience in retail

Related Work Skills:

- Proven leadership skills
- People person, with strong ability to communicate with customers and employees
- Time management, organizational and multi-tasking ability
- Understand the principles of exceptional customer service
- Must work well in a team-oriented environment
- Good merchandising and presentation skills
- Excellent problem