Multi Family Builder Business Development Manager

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers

**Our core values**:
Integrity - We do what’s right, even when no one is looking.

Improvement - We do it well. Then we do it better.

Caring - We put ourselves in others’ shoes.

Authenticity - We like people, not pretense.

Determination - We kick down walls.

Are you a strategic leader with a passion for building strong teams and driving growth? Do you thrive in fast-paced environments where collaboration and execution matter? Trail Appliances is looking for a **Business Development Manager (BDM)** to lead and expand our Multi-Family Builder Sales team across BC. Reporting directly to the Director of Sales, you’ll combine **hands-on leadership** with **disciplined sales execution**—overseeing team performance, implementing structured processes, and partnering across departments to deliver exceptional client experiences and achieve ambitious business goals.

**As the Multi Family Builder Business Development Manager, you will**:

- **Lead and drive** business development for a team of Builder KAMs, setting clear expectations for performance, accountability, and service excellence
- **Create and establish** standardized sales processes, workflows, and best practices across the region, including quarterly sales reviews with each KAM, and bi-annual supplier learning sessions
- **Manage and elevate** team performance through regular coaching, one-on-ones, performance reviews, and individual development planning
- **Analyze** sales activity, pipeline health, margins, forecasting accuracy, and regional performance against budget, leading quarterly business reviews with KAMs to drive accountability and target achievement
- **Partner with the Director of Sales to lead recruitment**, onboarding, training, and retention initiatives, including the development of the KAM onboarding program
- **Drive** consistent ERP usage and data integrity to support accurate reporting, forecasting, and decision-making
- **Oversee** quoting, pricing, and contract execution in partnership with the Manager of Service Operations and Contract Manager ensuring accuracy, consistency, and profitability
- **Manage**KAM’s expense budgeting based on strategic market opportunities
- **Lead and support** the resolution of escalated client, operational, and credit-related issues
- **Collaborate** with operations, delivery, installation, and client service teams to ensure seamless project execution
- **Co-facilitate** annual sales meeting with Director of Sales and contribute to regional sales planning and execution
- **Communicate** critical information proactively to internal teams and, when required, to clients
- **Execute**on Strategic Annual Sales Plan as directed by Director of Sales

**To be successful in this role, you have**:

- Proven experience managing and coaching sales teams in a residential construction or complex B2B environment
- Strong leadership, performance management, and employee development capabilities with a proven track record of driving results through team
- The demonstrated ability to implement and enforce structured sales processes
- A high level of business acumen with strong analytical and decision-making skills
- Experience working with CRM systems, sales reporting, and forecasting tools
- Excellent communication, organizational, and interpersonal skills
- The ability to manage multiple priorities and deliver results within established deadlines

**Bonus points if you have**:

- Experience within the appliance, developer, or construction supply industry
- Prior responsibility for building and leading regional sales teams, with accountability for targets and performance
- Exposure to change management or sales process transformation initiatives
- Experience partnering cross-functionally in matrixed organizations
- Post-secondary education in business, sales, or a related field

**Who you'll work with**:

- Director of Builder Sales and Senior Leadership Team
- Management team supporting KAMs and PCs
- Operations, logistics, delivery, and client service teams
- Builders, developers, installers, and other industry professionals
- Supplier and vendor partners

**Work Environment**:

- Office-based with regular in-field presence across the Lower Mainland
- Standard full-time work schedule with flexibility based on business needs
- Evening and weekend industry events as required
- Moderate regional travel required for team support, client meetings, and site visits

**Why Join Trail**:

- Competitive salary
- Extended Health Benefits
- PPE Allowance
- Generous employee discounts
- Career De